Senior Clinical AI QA Lead

BetterHelp; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

BetterHelp is seeking a Senior Clinical QA Specialist, AI to join our Clinical Quality and AI Team. You will lead QA for AI features ensuring clinical safety, ethics, and regulatory alignment across our teletherapy platform.

You will develop evaluation rubrics, monitor AI outputs, assess escalations, and translate insights into improvements that advance safer, more effective digital mental health tools at scale.

Qualifications

• Experience in clinical care and familiarity with AI.
• Telemedicine experience.
• Growth mindset with clinical quality focus.

Responsibilities

• Develop QA frameworks and testing protocols for AI tools.
• Audit AI outputs for clinical safety, accuracy and bias.
• Review escalations from therapists, clients and teams; identify patterns and escalation paths.
• Analyze QA findings and deliver actionable Clinical AI QA reporting; include improvements.
• Define clinical AI risk and escalation pathways with cross-functional teams.

Job description

BetterHelp is seeking a Senior Clinical QA Specialist, AI to join our Clinical Quality and AI Team. You will lead QA for AI features ensuring clinical safety, ethics, and regulatory alignment across our teletherapy platform.

You will develop evaluation rubrics, monitor AI outputs, assess escalations, and translate insights into improvements that advance safer, more effective digital mental health tools at scale.