Senior Clinical Advisor, Client Product & PBM Strategy

CVS Health; North Carolina; Hybrid; USD 116,000 - 261,000; Full time

Job summary

CVS Health's Caremark unit seeks a Senior Clinical Advisor to drive client product strategy and deliver customer-specific PBM solutions. You will lead cross-functional teams, partner with account executives and clinicians, and shape approaches to improve member and provider experiences while ensuring operational excellence.

The role emphasizes strategic influence, data-driven decision making, and effective communication with executive stakeholders across multiple workstreams.

Qualifications

• 5+ years of pharmacist experience in customer relationship management
• Active, unrestricted pharmacist license
• Knowledge of PBM system technology
• Strong leadership and communication skills

Responsibilities

• Partner with Account Teams, Technology, Operations to deliver customer needs.
• Serve as go-to expert on processes and systems; translate complexity into practical solutions.
• Apply clinical expertise to influence strategy, data analysis, and customer interactions.
• Lead issue resolution, escalations, and corrective action plans across teams.
• Demonstrate value of partnership to customers.
• Support new technology implementations with clinical intent and PBM strategy.
• Create materials on strategy, responsibilities, metrics and performance.
• Mentor and develop team; own day-to-day leadership.

Skills

Pharmacist

CRM

Leadership

Communication

Problem solving

Strategic thinking

Travel ready

Active pharmacist license

Education

BS Pharmacy or PharmD

Pharmacist license (active)

Tools

PBM technology

Job description

CVS Health's Caremark unit seeks a Senior Clinical Advisor to drive client product strategy and deliver customer-specific PBM solutions. You will lead cross-functional teams, partner with account executives and clinicians, and shape approaches to improve member and provider experiences while ensuring operational excellence.

The role emphasizes strategic influence, data-driven decision making, and effective communication with executive stakeholders across multiple workstreams.