Senior Clinical Advisor, myPBM Strategy & Client Solutions

CVSHealth; Massachusetts; On-site; USD 116,000 - 261,000; Full time

Job summary

CVS Health is seeking a Senior Clinical Advisor - Client Product Business Strategy to deliver complex, customer-specific solutions grounded in CVS Health values. This role focuses on advancing the myPBM platform and leading strategic relationships with key customers.

You will partner with PBM teams, clinicians, and account teams to align priorities, remove barriers, and drive measurable outcomes across multiple workstreams with strong clinical expertise.

Qualifications

• 5+ years of pharmacist experience in customer relationship management (or equivalent client-facing experience)
• Active, unrestricted pharmacist license
• Knowledge of PBM system technology
• Critical thinking and problem-solving skills, including root cause analysis and solution design
• Demonstrated ability to partner effectively across business units to improve member, provider, and customer experience
• Strong leadership, organization, prioritization, and communication skills
• Resourcefulness and confidence in learning complex material quickly
• Excellent written and verbal communication skills, including presenting to peers, all levels of personnel, and customers
• Demonstrated understanding of the role of UM in managed care environment
• Ability to read, analyze, and interpret business correspondence, technical procedures, regulations, budget performance, and key metrics
• Strategic mindset with a track record of driving long-term goals and priorities
• Willingness to travel to customers for meetings, internal meetings, and other events as directed

Responsibilities

• Partnering with Account Teams, Technology, Operations, and other stakeholders to deliver on customer needs.
• Serving as the go-to expert on key processes and systems - translating complexity into practical solutions.
• Applying your clinical expertise to influence strategy, communication, data analysis, project work, and customer interactions.
• Leading issue resolution, escalations, and corrective action plans across teams.
• Demonstrating and communicating the value of our partnership to customers.
• Supporting new technology implementations with a focus on clinical intent and PBM strategy.
• Creating and delivering materials on strategy, responsibilities, metrics, and performance.
• Acting as a clinical expert in process and technology to build customer confidence.
• Driving continuous improvement through creative problem-solving and disciplined execution.
• Building engagement through recognition, feedback, coaching, and development.
• Owning team outcomes through mentoring, account ability, and strong day-to-day leadership.

Skills

Pharmacist experience in CRM

PBM system knowledge

Leadership and communication

Education

BS Pharmacy or PharmD

Job description

CVS Health is seeking a Senior Clinical Advisor - Client Product Business Strategy to deliver complex, customer-specific solutions grounded in CVS Health values. This role focuses on advancing the myPBM platform and leading strategic relationships with key customers.

You will partner with PBM teams, clinicians, and account teams to align priorities, remove barriers, and drive measurable outcomes across multiple workstreams with strong clinical expertise.