Lead Clinical Administrative Coordinator - Full Time -Day Shift

Tufts Medicine; Medford (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

Tufts Medicine is seeking a Lead, Clinical Administrative Coordinator for our Rehab Services team in Medford, MA. This full-time role supports the practice manager, leads administrative staff, and helps optimize operations to improve patient experience.

Key duties include coordinating referrals, staffing, training, and template changes to boost productivity. The role emphasizes compliance, deposits, inventory, and team meetings to ensure smooth daily workflow.

Qualifications

• Associate’s degree with 3+ years customer support experience, or a high school diploma with 5+ years in customer support.
• 2nd item not used in HTML
• Prefer experience in healthcare settings.

Responsibilities

• Manages the referral process to coordinate care.
• Assists in coverage planning and staffing.
• Coordinates training, set-up of new staff, and informs Practice Manager about equipment needs.
• Leads template creation and productivity improvements.
• Participates in performance improvement projects.
• Ensures regulatory compliance and monitors area for improvements.
• Manages copay logs and daily deposits.
• Manages inventory and orders supplies as needed.
• Holds coordinator meetings to assign tasks.

Skills

Healthcare process knowledge

Multi-tasking

Computer literacy

Excellent communication

Interpersonal skills

Organizational skills

Confidential information handling

Learning hospital systems

Independent work

Education

Associate’s degree

High school diploma + 5 years healthcare support

Tools

Microsoft Office

Scheduling applications

Job description

We are seeking a Lead, Clinical Administrative Coordinator to join our Rehab Services team on a full-time basis at our Medford, MA office location!

Job Overview

This position provides support to the practice by acting as a Team Leader and coordinating the work of an assigned group of administrative staff. Supports the Practice Manager to ensure smooth flow of operations, monitor compliance to established policies, and identify improvement opportunities. This position plays a key role in the practice’s revenue cycle process, clinical operations, and enhancing the patient experience.

Hours

40hrs/week - Full Time Day Shift; Monday through Thursday 730am-6pm; Fridays 730am-1230pm; No Nights, Weekends Or Holidays Required

Location

Rehab Services 101 Main Street, Suite 105, Medford, MA

Minimum Qualifications:

• Associate’s degree AND Three (3) years of experience supporting customers OR;
• High school diploma or equivalent AND Five (5) years of experience supporting customers with at least two (2) years of experience in a healthcare setting.

Preferred Qualifications:

• Five (5) years of experience in a healthcare setting, including staffing and scheduling.
• Bilingual.

Duties and Responsibilities:

The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

• Manages the referral process for the practice to ensure effective coordination of care.
• Assists in developing coverage plans and arranging staffing.
• Coordinates training, assignment, and set-up of new staff: processing network request forms, passwords, and informing Practice Manager of any need for equipment ordering/set-up.
• Takes a lead role in template creation and changes related to this position and identifies opportunity to improve productivity/efficiency.
• Identifies and participates in performance improvement and other special projects.
• Assists in assuring regulatory compliance and completes rounds of the work area to assess improvement needs.
• Manages copay collection logs and organizes daily deposits for Practice Manager.
• Manages inventory of supplies related to front desk, exam rooms, and team rooms and notifies Practice Manager when to place orders.
• Holds practice coordinator meetings to assign tasks dependent on the needs of the practice.

Physical Requirements:

• Frequent sitting, occasional standing or working, and lifting of 10-15 lbs.
• May be exposed to dust and other typical office-like discomforts.
• Manual dexterity using fine hand manipulations for computer keyboard operation.
• Requires ability to see computer screen and read reports.
• Requires ability to hear instructions from physicians and other clinical or nursing staff.
• Some exposure to hazardous materials (blood, etc.).

Skills & Abilities:

• Knowledge of health care delivery system.
• Ability to manage multiple, simultaneous tasks and prioritize according to established criteria and protocols.
• Computer literacy required, including familiarity with email, Microsoft Office programs and scheduling applications.
• Excellent communications skills, both oral and written.
• Strong interpersonal skills.
• Demonstrated organizational skills and attention to detail.
• Ability to maintain confidential medical information.
• Ability to learn and use hospital network programs.
• Ability to work independently to prioritize work and to be flexible in work assignments.

About Melrose/Wakefield Hospital

Melrose/Wakefield Hospital and Lawrence Memorial Hospital of Medford are two campuses with one community in mind: the people of north suburban Boston. Melrose/Wakefield Hospital and Lawrence Memorial Hospital are distinguished by the range of high-quality clinical care and services. Our teams welcome everyone with hospitality and humanity. We focus on reducing health disparities through 40+ local health programs across a system of hospitals, urgent care locations, outpatient services, and community physicians.

Core to our values, Melrose/Wakefield Hospital’s commitment to community is demonstrated by our many local health programs throughout our service area and participation in partnerships with community agencies and events, and education programs in more than 10 communities to support the wellness and health of our residents.

At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

Pay Range:

$20.12 - $25.15