Senior Clinic Scheduling Lead

Acclaim Health; Fort Worth (TX); On-site; USD 28,000 - 39,000; Full time

Job summary

ACCLAIM ADMIN SERVICES in Fort Worth, TX is seeking a Senior Scheduling Coordinator to maintain schedules for 50+ providers across clinic services and promote patient- and family-centered care.

The role trains staff, resolves complex scheduling issues, and coordinates with Providers, Practice Managers, and Department Administrators to ensure optimal clinic coverage and confidentiality adherence.

Qualifications

• High School Diploma, GED, or equivalent.
• 2+ years of experience providing customer service.
• 2+ years of experience in scheduling multi-provider departments or clinics for clinic services.

Responsibilities

• Trains clinic staff on scheduling template usage.
• Solves complex scheduling issues involving moving multiple providers to obtain optimal clinic coverage.
• Coordinates master clinic schedule with Providers, Practice Managers, and Department Administrator.
• Keeps supervisor informed of provider scheduling issues.
• Creates standard templates for all Clinic Service Resources (time of first and last appointment, number of patients to be scheduled per resource, days of operation; add schedule period and activate schedule).
• Provides next available resource appointments weekly to the Practice Manager.
• Resolves scheduling issues with Department Administrator, Physician Leader, Practice Manager, Physicians, and other hospital staff.
• Answers telephones, greet and directs patients/visitors to appropriate areas provides information regarding services and other assistance as needed and maintains supplies and forms necessary to perform duties.
• Ensures patient confidentiality requirements are met in accordance with established policies and procedures.

Skills

Customer service

Scheduling

Staff training

Education

High School Diploma

Tools

Q-Genda

Job description

ACCLAIM ADMIN SERVICES in Fort Worth, TX is seeking a Senior Scheduling Coordinator to maintain schedules for 50+ providers across clinic services and promote patient- and family-centered care.

The role trains staff, resolves complex scheduling issues, and coordinates with Providers, Practice Managers, and Department Administrators to ensure optimal clinic coverage and confidentiality adherence.