Clinic Scheduling Lead - 50+ Providers

JPS Health Network; Fort Worth (TX); On-site; USD 28,000 - 44,000; Full time

Job summary

JPS Health Network is seeking a Sr. Scheduling Coordinator to manage the schedules for 50+ providers across clinic services, promoting a patient- and family-centered model of care.

The role involves ensuring confidentiality, coordinating with practice managers, and maintaining scheduling templates and reports. The position emphasizes strong customer service and multi-provider scheduling experience, with daily interactions to optimize clinic coverage and resource management.

Qualifications

• 2+ years of experience in scheduling multi-provider departments or clinics for clinic services.
• 2+ years of experience providing customer service.

Responsibilities

• Trains clinic staff on scheduling template usage and acts as a resource for colleagues with less experience.
• Solves complex scheduling issues involving moving multiple providers to obtain optimal clinic coverage.
• Provides input into the development of operating procedures for the department.
• Runs reports regarding scheduling and paid time off (available/used).
• Coordinates master clinic schedule with Providers, Practice Managers, and Department Administrator.
• Keeps supervisor informed of provider scheduling issues.
• Defines duration (units of time) for all activity types per each clinic’s Medical Director.
• Creates standard templates for all Clinic Service Resources (time of first and last appointment, number of patients to be scheduled per resource, days of operation; add schedule period and activate schedule).
• Provides maintenance of existing resources and templates (standard and/or daily).
• Provides next available resource appointments weekly to the Practice Manager.
• Resolves scheduling issues with Department Administrator, Physician Leader, Practice Manager, Physicians, and other hospital staff.
• Answers telephones, greet and directs patients/visitors to appropriate areas provides information regarding services and other assistance as needed and maintains supplies and forms necessary to perform duties.
• Ensures patient confidentiality requirements are met in accordance with established policies and procedures.
• Exhibits and demonstrates a high quality of Service Excellence and positive customer service and telephone etiquette by treating all customers with dignity and respect utilizing age-specific skills and knowledge.

Skills

Scheduling

Customer Service

Education

High School Diploma or GED

Tools

Q-Genda

Job description

JPS Health Network is seeking a Sr. Scheduling Coordinator to manage the schedules for 50+ providers across clinic services, promoting a patient- and family-centered model of care.

The role involves ensuring confidentiality, coordinating with practice managers, and maintaining scheduling templates and reports. The position emphasizes strong customer service and multi-provider scheduling experience, with daily interactions to optimize clinic coverage and resource management.