Senior Clinic/Practice Assistant

The General Hospital Corporation; Waltham (MA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

MGH Primary Care Associates in Waltham seeks an Office Operations Clerk to keep the practice running smoothly, scheduling appointments, managing check-in/out, and maintaining accurate records. You will be the friendly first point of contact for patients and assist callers with routine questions.

The role requires advanced Microsoft Office skills, strong communication, and the ability to act as a Super User for scheduling, registration, and billing systems (Epic).

Qualifications

• High school diploma or equivalent required.
• 3–5 years of office experience required.
• Advanced Microsoft Office skills required.
• Strong written and verbal communication, organization, and attention to detail.

Responsibilities

• Schedule appointments, manage check-in/check-out, and maintain accurate records.
• Assist callers with routine questions and triage matters.
• Process patient billing forms and scan into Epic.
• Serve as a Super User for scheduling, registration, and billing systems and train teammates.
• Handle advanced tasks such as surgical scheduling and schedule changes.

Skills

Communication skills

Organization

Time management

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Make a Difference Every Day at MGH Primary Care Associates

Looking for a role where your work truly matters? Join our clinical operations team and be the friendly, welcoming face that helps patients feel cared for from the moment they arrive.

What You'll Do

• Keep the practice running smoothly by scheduling appointments, managing check-in and check-out, and maintaining accurate appointment records
• Be a welcoming first point of contact-assist callers with routine questions and triage matters appropriately
• Process patient billing forms and scan documents into the patient medical record (Epic)
• Serve as a "Super User" for scheduling, registration, and billing systems, providing training and support to your teammates
• Take on more advanced work, such as surgical scheduling and schedule changes/blocking
• Handle, screen, and route messages related to prior authorizations, provider questions, prescription refills, and test results
• Contribute to additional responsibilities as assigned

Why You'll Love It

• Make a real difference in patients' experience every day
• Be recognized as a go-to systems expert and mentor for your team
• Grow your skills with specialized, high-impact scheduling work

Qualifications

What You Bring

• High school diploma or equivalent (required)
• 3-5 years of office experience (required)
• Advanced Microsoft Outlook, Word, Excel, and PowerPoint skills
• Strong written and verbal communication skills
• Excellent organization, time management, and attention to detail

Additional Job Details (if applicable)

• Location: MGH Primary Care Associates, 52 Second Avenue, Waltham, MA
• Schedule: Days, 40 hours, onsite
• Pay: Starting at $22.00 per hour, with increases based on years of experience
• Benefits: Medical, dental, vision, 403(b) retirement plan, tuition reimbursement, discounted MBTA pass, and more!
• Remote Type: Onsite
• Work Location: 52 Second Avenue
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Pay Range: $19.37 - $27.71/Hourly
• Grade: 4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate perf