Practice Assistant II - MGH Medical Dermatology

Mass General Brigham; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham is seeking a Practice Assistant II to serve as the friendly first point of contact for patients. In this administrative role (no direct patient care), you’ll support patients, providers, and the care team under supervision to keep our clinical practice running smoothly.

You’ll greet patients, manage check-in/out, schedule appointments, handle calls, and process messages related to authorizations, prescriptions, and test results.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of office experience preferred.
• Certified Medical Administrative Assistant (CMAA) credential preferred.
• Proficiency in Microsoft Office Suite and office procedures.
• Strong written and verbal communication and time management skills.

Responsibilities

• Greet patients and manage check-in, check-out and scheduling.
• Answer phones, assist callers with routine questions and maintain appointment records.
• Handle messages related to prior authorizations, provider questions, prescriptions, and test results.
• Process billing forms, collect co-payments and scan documents into patient records.
• Request medical records and lab results; file materials and distribute mail/faxes.
• Type forms, records, schedules, and memos as directed.
• Serve as a Super User for scheduling, registration and billing systems and train colleagues.
• Take on advanced tasks such as surgical scheduling and schedule changes.

Skills

Customer service

Verbal communication

Time management

Scheduling systems

Education

High school diploma or equivalent

Certified Medical Administrative Assistant (CMAA)

Tools

Microsoft Office Suite

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Join Our Team as a Practice Assistant II. Are you organized, friendly, and ready to be the welcoming first point of contact for patients? In this administrative role (no direct patient care required), you'll keep our clinical practice running smoothly by supporting patients, providers, and the care team, with guidance from your supervisor.

What You’ll Do

• Greet patients and manage check-in, check-out, and appointment scheduling
• Answer phones, help callers with routine questions, and maintain appointment records
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results
• Process billing forms, accept co-payments as needed, and scan documents into patient medical records (LMR)
• Request medical records and lab results; file materials, print schedules, and distribute mail and faxes
• Type forms, records, schedules, and memos as directed
• Serve as a \"Super User\" for scheduling, registration, and billing systems, and help train colleagues
• Take on advanced tasks, such as surgical scheduling and schedule changes/blocking, as your skills grow

Why You’ll Love It

• Make a real difference in every patient's experience
• Build valuable healthcare administration and systems skills
• Grow into more specialized responsibilities as your competency advances
• Be part of a collaborative team that keeps patient care moving

Qualifications

Keep daily office operations on track, including filing, copying, scanning, printing, and faxing. Be a friendly, capable voice on the phone, handling non-routine calls and resolving routine issues. Write and edit clear emails, memos, and letters, and take complete, accurate messages. Juggle multiple priorities, manage your time and others' schedules, and follow established protocols and systems.

What You Bring

• High school diploma or equivalent
• 2–3 years of office experience
• Certified Medical Administrative Assistant (CMAA)
• Proficiency in Microsoft Office Suite and a solid understanding of office procedures and standards
• Strong written and verbal communication skills, tailored to your audience
• Excellent organization and time management skills

Additional Job Details (if applicable)

Department: MGH Medical Dermatology, 50 Staniford Street, Boston, Ma

Schedule: Days, 40-Hours, 9:30 to 6pm, onsite.

Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you’ll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you’ll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

Remote Type Onsite Work Location 50 Staniford Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America)

Pay Range $17.71 - $24.94/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 1200

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.