Senior Clinic Patient Services Coordinator

CHRISTUS Health; Texarkana (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

CHRISTUS Health in Texarkana, TX seeks a front desk patient access representative to greet, instruct, direct and schedule patients and visitors, verify demographics and insurance, enter data, and assist with payments.

You will respond to inquiries, schedule appointments, collect payments, and support billing tasks while maintaining HIPAA compliance and a compassionate, service-oriented approach.

Qualifications

• High school diploma or equivalent.
• Knowledge of managed care preferred.
• Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine.
• Excellent interpersonal and communication skills and good math knowledge essential.
• Some College Preferred
• Three or more years of experience in a health care organization.
• ICD9 and CPT coding (advanced skills) Preferred
• Experience with charge posting or collections Preferred

Responsibilities

• Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database.
• Assists with answering phones, taking messages and assisting with patient and staff inquiries.
• Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner.
• Schedules appointments for patients in accordance with physician guidelines.
• Collects time of service payment amounts; collects prior balance amounts and/or arranging payment plans as requested.
• Checks in patients, verifies and updates necessary information in the medical record.
• Assists patients with completing all necessary forms.
• Scheduled appoints according to clinician template and follows office scheduling policies.
• Assists front office lead/supervisor with other administrative duties such as front end duties, denials, work queues and correct any errors to ensure clean claims.
• Screens visitors and responds to routine requests for information.
• Follows the CHRISTUS Health guidelines related to HIPAA, designed to prevent or detect unauthorized disclosure of PHI.
• Maintains strict confidentiality.
• Uses oral and written communication skills to convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
• Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control.
• Performs job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives.
• Supports and adheres to CHRISTUS Service Guarantee.
• Performs other related work as assigned by leadership.

Skills

Interpersonal skills

Communication

Math skills

Data entry

Phone handling

Education

High school diploma or equivalent

Some College Preferred

Tools

10-key calculator by touch

Job description

CHRISTUS Health in Texarkana, TX seeks a front desk patient access representative to greet, instruct, direct and schedule patients and visitors, verify demographics and insurance, enter data, and assist with payments.

You will respond to inquiries, schedule appointments, collect payments, and support billing tasks while maintaining HIPAA compliance and a compassionate, service-oriented approach.