Senior Clinic Appointment Coordinator

Fairview Health Services; Minneapolis (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

Fairview Health Services in Minneapolis, MN, seeks a Senior Clinic Appointment Coordinator for our Clinics and Surgery Center. This 1.0 FTE, benefits-eligible role supports clinic operations, check-out, scheduling, and administrative tasks to ensure a seamless patient experience.

The Clinic Coordinator team works with a large interprofessional group to support patients and clinics, using scheduling tools and processes to keep appointments, referrals, and pre-visit activities organized.

Qualifications

• Two years of post-high school education or related healthcare specialty experience or office management education/training.
• 1 year in Clinic Coordinator role.
• Strong customer service and scheduling abilities.

Responsibilities

• Serves as a clinic resource and subject matter expert.
• Ensures pre-appointment management is complete.
• Train new staff and mentor Clinic Coordinators.
• Float to other clinics to cover duties as needed.
• Attend and participate in daily clinic huddles.
• Provide exceptional patient-centered service and address patient needs.
• Coordinate and schedule future appointments and procedures after visits.
• Resolve non-clinical patient issues and provide coverage.
• Support clinic administrative tasks (faxing, mailing, scanning, supplies).
• Monitor provider schedules, waitlists, recalls and reschedules.
• Register and schedule referrals for new patients.
• Arrange accommodations or interpreter services as needed.

Skills

Customer service

Scheduling

Communication

Clinic coordination

Team collaboration

Education

Post-high school education or related healthcare experience

Office management education/training

Job description

Job Overview

Fairview has an opening for a Senior Clinic Appointment Coordinator position at our Clinics and Surgery Center in Minneapolis, MN. This is a 1.0FTE (80 hours per two weeks), benefits eligible position.

The Clinics and Surgery Center (CSC)Clinic Coordinatorteam ensures that patients, their families and guests have an unparalleled excellent experience at the CSC. The Clinic Coordinator team is responsible for the professional and efficient operation of patient check-out process, as well as administrative and scheduling activities for clinic(s) in which they support. They will actively use and embrace clinic and technological enhancements to support the scheduling and checkout process within clinic. The team works collaboratively with a large inter professional team to best support both the needs of the patients and the needs of the clinic.

Responsibilities

• Serves as a specialty-specific clinic resource and subject matter expert
• Assures pre-appointment management is complete
• Train new staff and assist in continuous learning for Clinic Coordinators (preceptor)
• Float to other clinics and help perform Clinic Coordinator duties as needed
• Attends and actively participates clinic huddles on a daily basis
• Utilizes strong customer service skills and promotes the organizational philosophy of patient centered care and proactively meet the needs of all patients and their families during their clinic visits and/or other interactions.
• Maintains awareness of multiple competing situations needing attention and prioritizes to assure patient/guest needs are met, while maintain a pleasant, friendly demeanor.
• Accurately coordinates and schedules future appointments and/or procedures following patient visit with provider.
• Resolves non-clinical patient issues, provides backup and coverage as needed.
• Support business needs of the clinic by completing administrative tasks including faxing, mailing, scanning and ordering of supplies.
• Monitor provider schedules, clinic waitlist, recalls and reschedules.
• Register and schedule referrals for new patients as necessary.
• Manage pre-appointment activities such as arranging accommodations or scheduling interpreter services for patients visit.

Required Qualifications

• Combination Education & Experience Two years of post-high school education or related healthcare specialty experience or office management education/ training.
• 1 year in Clinic Coordinator role

Preferred Qualifications

• Post-secondary education in healthcare or business related area
• 2 years in Clinic Coordinator role

Benefit Overview

Fairview offers a generous benefits package, including but not limited to medical, dental, vision, PTO/vacation and Safe and Sick Time, tuition reimbursement, retirement and more! Please follow this link for additional information: https://www.fairview.org/benefits/afscme-local-1164-spa

Compensation Disclaimer

The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced by various factors, including FTE, skills, knowledge, educational background, and qualifying experience as specified in the contract. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status