Senior Client Support – Trade Systems & FIX (Chicago)

SpiderRock; Chicago (IL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive pay & benefits

Bonus structure

Wellness programs

Unlimited snacks & beverages

Job summary

SpiderRock in Chicago seeks a Senior Client Support Representative to provide level 1 and 2 trade, system and integration support for large institution clients using our low latency trading platform. This full-time exempt role reports to Head of Client Support in our downtown Chicago office.

You will troubleshoot connectivity, assist onboarding, coordinate with Enterprise Operations, Sales/BD and Development, and train new analysts in a fast-paced, collaborative environment with competitive

Qualifications

• Bachelor's degree or equivalent experience.
• Concentrations on Finance, Economics, Mathematics or Computer Science are preferred.
• FIX protocol experience is recommended.
• Experience using SQL, Python, C#, and understanding US Equities and Derivatives (Indexes and Options), Futures.
• Required to obtain the SIE, Series 3, Series 7 and Series 63 licenses within 6 months of employment, a huge plus if you already have these licenses.
• Ability to resolve issues in a timely manner.
• Professional, motivated attitude.
• Strong interpersonal skills and communication.

Responsibilities

• Provide level 1 and 2 trade, system and integration support at the direction of the client support manager.
• First-level and second-level telephone, chat and email support to clients using either GUI-based or automated remote trading applications.
• Trade support and application-level troubleshooting of orders generated by SpiderRock's proprietary algorithms.
• Troubleshoot system and client connectivity issues.
• Investigate order routing issues between SpiderRock and multiple execution brokers.
• Perform QA of internal trading tools, algorithms and risk applications and document as needed.
• Assist in client-onboarding and account creation.
• Work closely with our Enterprise Operations, Sales/Business Development and Development teams.
• Train new support analysts and lead support team efforts.

Skills

SQL

Python

C#

US Equities

Derivatives

Futures

Education

Bachelor's degree or equivalent

Tools

FIX protocol

Job description

SpiderRock in Chicago seeks a Senior Client Support Representative to provide level 1 and 2 trade, system and integration support for large institution clients using our low latency trading platform. This full-time exempt role reports to Head of Client Support in our downtown Chicago office.

You will troubleshoot connectivity, assist onboarding, coordinate with Enterprise Operations, Sales/BD and Development, and train new analysts in a fast-paced, collaborative environment with competitive