Client Service Representative I

SpiderRock; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay and bonus structure

Voluntary ancillary plans

Unlimited snacks and beverages

Divvy bike access

401K Safe Harbor Plan and Match

Discounted pet insurance

Job summary

SpiderRock is seeking an entry-level candidate to join our Client Services team in Chicago. This full-time salaried role reports to the Head of Client Support and offers exposure to a fast-paced trading environment.

You will provide level 1 system and integration support, assist with onboarding, and help clients with trading applications, connectivity, and order issues. A strong attention to detail and teamwork are essential.

Qualifications

• Bachelor's degree or equivalent experience
• Concentrations on Finance, Economics, Mathematics or Computer Science are preferred
• Previous financial industry or trading experience a plus
• Experience in the financial industry
• Experience or working knowledge of SQL, Python, C#, US Equities and Derivatives (Indexes and Options), Futures
• Required to obtain the SIE, Series 7 and Series 63 licenses within 6 months of employment, a huge plus if you already have these licenses
• Professional, motivated attitude
• Strong interpersonal skills and ability to manage multiple issues in a fast pace, high pressured technology environment
• Independent self-starter and a keen attention to detail is a must
• Local to the Chicago land area

Responsibilities

• Provide level 1 system and integration support at the direction of the client support manager.
• Provide first-level telephone, chat and email support to clients using GUI-based or automated remote trading applications
• Trade support and application-level troubleshooting of orders generated by SpiderRock's proprietary algorithms
• Troubleshoot system and client connectivity issues
• Investigate order routing issues between SpiderRock and multiple execution brokers
• Perform QA of internal trading tools, algorithms and risk applications and document as needed
• Assist in client-onboarding and account creation

Skills

SQL

Python

C#

US Equities

Derivatives

Futures

SIE

Series 7

Series 63

Education

Bachelor's degree or equivalent experience

Finance, Economics, Mathematics or Computer Science concentrations

Job description

We are searching for a qualified entry level candidate to join our Client Services team. The candidate should have a desire to work in a fast-paced dynamic trading environment. We seek a self-starter that can work independently as well as thrive and contribute to a growing team. This is a full-time salaried position in our Chicago office and report to the Head of Client Support team.

WHAT YOU WILL DO

• Provide level 1 system and integration support at the direction of the client support manager. Such responsibilities include, but are not limited to:
• Provide first-level telephone, chat and email support to clients using either GUI-based or automated remote trading applications
• Trade support and application-level troubleshooting of orders generated by SpiderRock's proprietary algorithms
• Troubleshoot system and client connectivity issues
• Investigate order routing issues between SpiderRock and multiple execution brokers
• Perform QA of internal trading tools, algorithms and risk applications and document as needed
• Assist in client-onboarding and account creation

WHAT WE ARE LOOKING FOR

• Bachelor's degree or equivalent experience
• Concentrations on Finance, Economics, Mathematics or Computer Science are preferred
• Previous financial industry or trading experience a plus
• Experience in the financial industry
• Experience or working knowledge of SQL, Python, C#, US Equities and Derivatives (Indexes and Options), Futures
• Required to obtain the SIE, Series 7 and Series 63 licenses within 6 months of employment, a huge plus if you already have these licenses
• Professional, motivated attitude
• Strong interpersonal skills and ability to manage multiple issues in a fast pace, high pressured technology environment
• Independent self-starter and a keen attention to detail is a must
• Local to the Chicago land area

WHAT TO EXPECT

• Learn while doing
• Highly competitive pay, benefits, and bonus structure
• Voluntary ancillary plans (Life & AD&D, Short-Term Disability, Long-Term Disability, Critical Accident and Critical Illness)
• Discounted pet insurance
• Progressive time off benefits (unlimited PTO, maternity leave, paternal leave)
• Wellness programs
• Zen Den for meditation, naps, nursing, or just to decompress
• Work with high-caliber and innovative professionals
• Access to unlimited snacks and beverages in our lounge area
• Monthly, quarterly, and semi-annual company sponsored events
• 401K Safe Harbor Plan and Match
• Divvy bike access
• A fun and collaborative environment

SpiderRock is an Equal Opportunity Employer