Client Service Representative II

SpiderRock; Chicago (IL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive pay & benefits

Bonus structure

Wellness programs

Unlimited snacks & beverages

Job summary

SpiderRock in Chicago seeks a Senior Client Support Representative to provide level 1 and 2 trade, system and integration support for large institution clients using our low latency trading platform. This full-time exempt role reports to Head of Client Support in our downtown Chicago office.

You will troubleshoot connectivity, assist onboarding, coordinate with Enterprise Operations, Sales/BD and Development, and train new analysts in a fast-paced, collaborative environment with competitive

Qualifications

• Bachelor's degree or equivalent experience.
• Concentrations on Finance, Economics, Mathematics or Computer Science are preferred.
• FIX protocol experience is recommended.
• Experience using SQL, Python, C#, and understanding US Equities and Derivatives (Indexes and Options), Futures.
• Required to obtain the SIE, Series 3, Series 7 and Series 63 licenses within 6 months of employment, a huge plus if you already have these licenses.
• Ability to resolve issues in a timely manner.
• Professional, motivated attitude.
• Strong interpersonal skills and communication.

Responsibilities

• Provide level 1 and 2 trade, system and integration support at the direction of the client support manager.
• First-level and second-level telephone, chat and email support to clients using either GUI-based or automated remote trading applications.
• Trade support and application-level troubleshooting of orders generated by SpiderRock's proprietary algorithms.
• Troubleshoot system and client connectivity issues.
• Investigate order routing issues between SpiderRock and multiple execution brokers.
• Perform QA of internal trading tools, algorithms and risk applications and document as needed.
• Assist in client-onboarding and account creation.
• Work closely with our Enterprise Operations, Sales/Business Development and Development teams.
• Train new support analysts and lead support team efforts.

Skills

SQL

Python

C#

US Equities

Derivatives

Futures

Education

Bachelor's degree or equivalent

Tools

FIX protocol

Job description

We are searching for a polished and experienced Senior Client Support Representative ready to join our service-centricClient Supportteam catering to our large institution clients that utilize our low latency proprietary trading platform. If you are a self-starter, love to problem solve, thrive and contribute to a growing team, then you have come to the right place. The Client Support Representative is a full-time exempt position reporting to our Head of Client Support in our Chicago office.

WHAT YOU WILL DO

• Provide level 1 and 2 trade, system and integration support at the direction of the client support manager. Such responsibilities include, but are not limited to:
• First-level and second-level telephone, chat and email support to clients using either GUI-based or automated remote trading applications
• Trade support and application-level troubleshooting of orders generated by SpiderRock's proprietary algorithms
• Troubleshoot system and client connectivity issues
• Investigate order routing issues between SpiderRock and multiple execution brokers
• Perform QA of internal trading tools, algorithms and risk applications and document as needed
• Assist in client-onboarding and account creation
• Work closely with our Enterprise Operations, Sales/Business Development and Development teams
• Train new support analysts and lead support team efforts

WHAT WE ARE LOOKING FOR

• Bachelor's degree or equivalent experience
• Concentrations on Finance, Economics, Mathematics or Computer Science are preferred
• FIX protocol experience is recommended
• Experience using SQL, Python, C#, and understanding US Equities and Derivatives (Indexes and Options), Futures
• Required to obtain the SIE, Series 3, Series 7 and Series 63 licenses within 6 months of employment, a huge plus if you already have these licenses
• Ability to resolve issues in a timely manner
• Professional, motivated attitude
• Strong interpersonal skills and communication
• Manage multiple issues in a fast pace, high pressured technology environment
• Independent self-starter and a keen attention to detail
• Enjoys working in a fast paced, collaborative environment
• Available to work in onsite at our downtown Chicago state of the art office
• Local to Chicagoland area only or willing to relocate to Chicago

WHAT TO EXPECT

• Highly competitive pay, benefits and bonus structure
• Voluntary ancillary plans (Life & AD&D, Short-Term Disability, Long-Term Disability, Critical Accident and Critical Illness)
• Discounted pet insurance
• Progressive time off benefits (unlimited PTO, maternity leave, paternal leave)
• Wellness programs
• Zen Den for meditation, naps, nursing, or just to decompress
• Work with high-caliber and innovative professionals
• Access to unlimited snacks and beverages in our lounge area
• Monthly, Quarterly, and Semi-Annual company sponsored events
• 401K Safe Harbor Plan and Match
• Divvy bike access
• A fun and collaborative environment

SpiderRock is an Equal Opportunity Employer