Senior Client Success & Strategy Manager

Lastmile Retail, Inc.; United States; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Unlimited PTO

401K

Paid parental leave

Job summary

Lastmile Retail is seeking a Senior Account Manager to own client relationships and manage day-to-day account rhythm. You will serve as the primary contact across meetings, align internal teams, and drive execution for multi-location retail digital media programs.

Ideal candidates bring 5+ years in client-facing roles, experience presenting to senior executives, and a proven ability to keep complex programs on track.

Qualifications

• 5+ years in account management, client services, or a comparable client-facing role.
• Proven experience presenting to and building relationships with Director, VP, and C-suite marketing executives.
• Exceptional organizational instincts and follow-through; you keep many conversations moving without dropping any of them.
• Strong collaboration skills and ability to work well with project management and operations.
• Agency or comparable fast-paced, multi-account background preferred.
• Fluency with telecom and multi-location retail digital media programs is a plus.

Responsibilities

• Own the client relationship end to end, running meetings and serving as the single, reliable point of contact for assigned accounts.
• Build genuine trust with Director, VP, and C-suite stakeholders, communicating with the confidence and polish those relationships require.
• Anticipate client needs and stay ahead of them, keeping clients current on status, timelines, deliverables, and what’s happening in their competitive landscape.
• Keep every account organized: track requests, own follow-through, and make sure commitments are met.
• Translate client requests and feedback into clear, well-documented direction for internal teams so execution never stalls on missing context.
• Collaborate closely with project management and operations to keep timelines, priorities, and deliverables aligned; step in to coordinate directly when needed.
• Route client-driven product ideas and feature requests to internal leadership.
• Keep a high-level pulse on account health, ensuring the work stays aligned to the client’s goals.
• Prepare and deliver executive-level reporting, turning complex performance data into clear, confident narratives for senior stakeholders.
• Work with Lastmile's SEO and Paid Media teams to prepare comprehensive reporting for assigned accounts.
• Work Authorization: This role requires physical residency in the US; we are unable to provide visa sponsorship or support remote work from outside the country.
• Salary range 120-150K, depending on experience.
• Excellent Benefits (Health, dental, and vision insurance).
• Short-term and long-term disability coverage.
• Unlimited PTO (within reason) and holidays.
• 401K with company contribution.
• Paid Parental Leave.

Job description

Lastmile Retail is seeking a Senior Account Manager to own client relationships and manage day-to-day account rhythm. You will serve as the primary contact across meetings, align internal teams, and drive execution for multi-location retail digital media programs.

Ideal candidates bring 5+ years in client-facing roles, experience presenting to senior executives, and a proven ability to keep complex programs on track.