Senior Client Success & Risk Lead

Unison Risk Advisors; Bloomfield Hills (MI); On-site; USD 95,000 - 135,000; Full time

Job summary

Unison Risk Advisors is seeking a Senior Client Manager for Executive Risk to lead external client support while guiding internal service resources. You will drive strategic advisory services, oversee risk assessments, and manage carrier relationships to ensure client satisfaction and growth.

The role requires 5–10+ years in commercial lines, a valid P&C license, and strong leadership and communication skills. A Bachelor’s degree is preferred.

Qualifications

• Property & Casualty License is required.
• 5–10+ years of commercial lines experience.
• Prior client management and P&C support experience.
• Strong relationship management and communication skills.
• Ability to work independently with minimal oversight.

Responsibilities

• Serve as the primary client contact for an assigned book of business, leading design, communication, and execution of Property & Casualty programs.
• Provide direction to internal client service team members to ensure high-quality service delivery.
• Act as a subject matter expert in risk assessment, coverage design, and carrier engagement.
• Perform risk assessments to identify client exposures and recommend coverage solutions.
• Compile underwriting data and markets accounts to carrier partners for optimal coverage and pricing.
• Execute day-to-day service activities including endorsements, certificates, billing support, and coverage inquiries.
• Lead onboarding of new clients, ensuring compliance standards and data accuracy.
• Ensure all client deliverables are accurate, timely, and aligned with service expectations.
• Manage proposals, contract reviews, and binding communications.
• Coordinate stewardship reporting to communicate value delivered to clients.
• Partner with Sales and Client Executives to support new business, retention, and growth goals.
• Maintain strong relationships with carriers, underwriters, and internal stakeholders.
• Collaborate across teams to deliver the Client Service Deliverable model.
• Support growth initiatives and participate in strategic client planning.
• Represent the organization in client meetings, carrier meetings, and industry events.
• Leads or contributes to special projects and team initiatives.
• Identify opportunities to improve workflows, service delivery, and operational efficiency.

Skills

Property & Casualty License

Commercial lines experience

Client management

Relationship management

Communication skills

Independent work

Education

Bachelor’s degree (preferred)

Job description

Unison Risk Advisors is seeking a Senior Client Manager for Executive Risk to lead external client support while guiding internal service resources. You will drive strategic advisory services, oversee risk assessments, and manage carrier relationships to ensure client satisfaction and growth.

The role requires 5–10+ years in commercial lines, a valid P&C license, and strong leadership and communication skills. A Bachelor’s degree is preferred.