Senior Client Success & Operations Manager (Remote)

Cotiviti; United States; Remote; USD 82,000 - 111,000; Full time

Benefits offered by this job

Benefits package

Job summary

Cotiviti’s Client Services Manager (CSM) coordinates cross-functional client teams to achieve plans, revenue retention, client satisfaction and growth for the Prospective Payment PPM and CV products. The CSM serves as the internal and external client liaison, triaging issues and ensuring client success with Cotiviti solutions.

The role is client-facing and requires strong relationship management, project leadership, and the ability to orchestrate meetings, track action items, and deliver timely,

Qualifications

• Bachelor’s Degree or higher, or equivalent experience.
• 4+ years healthcare experience with health plan operations & claims lifecycle.
• 4+ years client relationship management or consulting in healthcare.
• 4+ years of project or team management and meeting facilitation.
• Strong MS Office (Excel/Word/PowerPoint) skills.
• Excellent written and verbal communication; strong presentation skills.
• Self-starter with ability to work with minimal supervision.
• Ability to work with on-site and remote cross-functional teams.

Responsibilities

• Serve as the primary client contact and trusted advisor for client operations.
• Collaborate with Go-To-Market on client strategic plans and execution.
• Coordinate and manage meetings, agendas, minutes and action items.
• Monitor program performance and analyze monthly reports for trends.
• Provide testing support and ensure timely resolution of client inquiries.
• Triage client needs and escalate issues as needed.
• Travel up to 20% as required.

Skills

Healthcare experience

Client relationships

Project management

MS Office

Communication skills

Presentation skills

Independent worker

Cross-functional coordination

Education

Bachelor’s Degree or higher

Tools

MS Office Suite

Excel

PowerPoint

Job description

Cotiviti’s Client Services Manager (CSM) coordinates cross-functional client teams to achieve plans, revenue retention, client satisfaction and growth for the Prospective Payment PPM and CV products. The CSM serves as the internal and external client liaison, triaging issues and ensuring client success with Cotiviti solutions.

The role is client-facing and requires strong relationship management, project leadership, and the ability to orchestrate meetings, track action items, and deliver timely,