Senior Client Success Manager - Remote Growth

MyFitnessPal, Inc.; United States; Remote; USD 125,000 - 160,000; Full time

Benefits offered by this job

Face-to-Face Connections

Flexible work environment

Professional development

Job summary

MyFitnessPal, Inc. is seeking a Sr. Client Success Manager (CSM) to serve as the strategic partner and primary contact for advertising clients in the United States. You will ensure retention, satisfaction and growth through exceptional relationship management and campaign execution oversight.

You will lead onboarding, collaborate with internal teams for timely campaigns, and translate performance data into strategic recommendations to maximize ROI for clients.

Qualifications

• Bachelor's degree in Marketing, Advertising, Communications, or related field.
• 6-8+ years of experience in client success, account management, or related roles in the advertising or marketing industry.
• Strong understanding of digital advertising products, including programmatic, social, display, video and native formats
• Exceptional interpersonal, presentation, and communication skills
• Ability to interpret campaign performance data and translate it into actionable strategies
• Proficiency in CRM and project management tools (e.g., Salesforce, Asana)
• Detail-oriented with the ability to manage multiple clients and campaigns simultaneously

Responsibilities

• Client Relationship Management: Develop and maintain strong, long-term relationships with assigned clients. Act as the primary contact to understand their business objectives and align our advertising solutions accordingly.
• Campaign Oversight: Partner with internal creative, strategy, and media teams to ensure timely and accurate execution of campaigns. Monitor performance metrics and proactively address issues or optimize efforts.
• Onboarding & Training: Lead the onboarding process for new clients, setting expectations and providing training or support as needed to ensure smooth adoption of services.
• Strategic Account Growth: Identify upsell and cross-sell opportunities based on clients’ evolving needs. Collaborate with sales teams to pitch additional services that align with client goals.
• Performance Reporting & Analysis: Deliver regular campaign performance reports and insights. Translate data into strategic recommendations that support continued success and ROI for the client.
• Client Advocacy: Represent the voice of the client internally, ensuring their feedback is considered in product, service, and process development.
• Retention & Satisfaction: Drive high levels of client satisfaction and retention by consistently delivering value and addressing client concerns with urgency and empathy

Skills

Client relationship management

Campaign oversight

Onboarding & training

Strategic account growth

Performance reporting

Client advocacy

Retention & satisfaction

Interpersonal communication

Education

Bachelor's degree in Marketing, Advertising, Communications, or related field

Tools

Salesforce

Asana

Job description

MyFitnessPal, Inc. is seeking a Sr. Client Success Manager (CSM) to serve as the strategic partner and primary contact for advertising clients in the United States. You will ensure retention, satisfaction and growth through exceptional relationship management and campaign execution oversight.

You will lead onboarding, collaborate with internal teams for timely campaigns, and translate performance data into strategic recommendations to maximize ROI for clients.