Founding Enterprise Customer Success Manager – Equity & Growth

CraftFlow, Inc.

New York (NY)

On-site

USD 100,000 - 130,000

Full time

11 days ago

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Benefits offered by this job

Equity

Full medical

Unlimited PTO

Job summary

CraftFlow, Inc. is seeking a results-driven Customer Success/Account Manager in New York to own a portfolio of enterprise clients. You will onboard customers, drive measurable outcomes, and oversee renewals and expansions across your book.

This role involves on-site travel to offices, job sites, and trade shows to build real relationships with operators. You will design onboarding flows, health scoring, and QBR cadences, collaborating with sales to close expansion opportunities and feeding

Qualifications

2–4 years in customer success, account management, or a revenue-oriented role.
Commercial instincts: you measure the account on expansion and NRR, with satisfaction scores as an input.
Builder mentality: you create processes from zero, not inherit them.
Comfortable with ~25% travel to meet customers where they are.

Responsibilities

Onboard new enterprise customers and drive them to measurable outcomes.
Own renewals, upsells, and expansion across your book of business.
Travel on-site to customer offices, job sites, and trade shows to build real relationships.
Build the CS playbook from scratch: onboarding flows, health scoring, QBR cadences.
Collaborate with sales to identify and close expansion opportunities.
Feed customer insights directly to the product and engineering team.