Senior Client Success Manager - Hybrid Growth & Strategy

OTM; Fort Collins (CO); Hybrid; USD 65,000 - 150,000; Full time

Benefits offered by this job

Paid Birthday

PTO from date of hire

Week paid between Christmas and New 1/

Black Friday paid holiday

401k

Professional Development Opportunities

Job summary

OTM, an award-winning growth strategy and marketing agency, seeks a seasoned Client Success Manager in Fort Collins. You will act as a trusted business advisor, connecting strategy with tangible results while managing timelines and budgets for multi-project campaigns.

The role blends relationship management with analytical reporting and proactive optimization. We operate as a hybrid role based in Downtown Fort Collins with remote flexibility, serving B2B clients across housing, medical,

Qualifications

• 8+ years of professional experience in relationship management, business strategy, marketing, communication, or related fields.
• Strong business acumen with ability to connect marketing and sales tactics to business outcomes.
• Expertise in timeline and budget management, project building, and financial tracking for client work.
• Exceptional multitasking and timely client communication.

Responsibilities

• Drive client success and retention by building relationships rooted in care, curiosity, and strategic insight.
• Bridge between big-picture strategy and tactical execution to deliver measurable business value.
• Conduct deep analyses of client operations to uncover opportunities for account growth.
• Report data and outcomes to clients with transparency and actionable next steps.

Skills

Relationship management

Business strategy

Marketing

Communication

Project management

Budget management

AI in client mgmt

B2B services

Job description

OTM, an award-winning growth strategy and marketing agency, seeks a seasoned Client Success Manager in Fort Collins. You will act as a trusted business advisor, connecting strategy with tangible results while managing timelines and budgets for multi-project campaigns.

The role blends relationship management with analytical reporting and proactive optimization. We operate as a hybrid role based in Downtown Fort Collins with remote flexibility, serving B2B clients across housing, medical,