Senior Client Success Manager (Fully Remote)

Garner Health; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Garner Health is seeking a Client Success professional to own and manage a portfolio of 25-30 large market accounts, ensuring a high-quality experience and proactive risk mitigation.

You will execute engagement workflows, analyze client KPIs, and develop data-driven action plans to drive retention and satisfaction, collaborating with Strategic Account Management, Sales, and Concierge teams, and leading client meetings with executive presence.

Responsibilities

• Own and manage client and broker relationships for a portfolio of 25-30 large market accounts, ensuring a high-quality experience and proactive risk mitigation.
• Execute engagement workflows, analyze client KPIs, and develop data-driven action plans to drive retention and satisfaction.
• Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge teams, and lead client meetings with strong executive presence.

Job description

• Own and manage client and broker relationships for a portfolio of 25-30 large market accounts, ensuring high-quality experience and proactive risk mitigation.
• Execute engagement workflows, analyze client KPIs, and develop data-driven action plans to drive retention and satisfaction.
• Collaborate cross-functionally with Strategic Account Management, Sales, and Concierge teams, and lead client meetings with strong executive presence.