Senior Client Success Manager — Drive Adoption & Retention

MRI India; Cleveland (OH); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Join our employee-led resource groups

Flex at MRI program — 16 extra hours t

Paid time to volunteer (16 hours)

Employee referral rewards

Healthcare benefits for you and family

Parental Leave and support perks

Work from anywhere in the world for 2

Job summary

MRI Software in Cleveland, OH seeks a Senior Client Success Manager to nurture long-term client relationships, understand needs, and coordinate with internal teams to deliver tailored solutions that drive satisfaction and retention.

You will act as the main point of contact for assigned clients, monitor client health, and guide product adoption while coordinating with product, support, and sales teams to improve offerings. The role emphasizes proactive engagement and expansion opportunities.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communications, or related field.
• 3+ years of experience in account management, client services, or a similar role.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to manage multiple accounts and projects simultaneously.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

Responsibilities

• Build and maintain strong, long-term relationships with a portfolio of clients, focusing on satisfaction, retention, and success.
• Serve as the primary point of contact for client inquiries, issues, and escalations.
• Monitor client satisfaction and implement improvements as needed.
• Drive product/service adoption by educating clients, providing tailored recommendations, and guiding them through best practices.
• Monitor client health and engagement metrics, proactively identifying risks and opportunities.
• Develop and execute retention strategies that increase client loyalty and reduce churn.
• Lead regular client check-ins, success reviews, and feedback sessions to reinforce value and uncover unmet needs.
• Act as the voice of the client internally, working with product, support, and sales teams to improve offerings and experiences.
• Support onboarding and training initiatives to ensure clients are set up for long-term success.
• Identify and nurture potential expansion opportunities through upselling or cross-selling.
• Maintain accurate records of account activity, engagement, and growth opportunities in CRM systems.

Skills

Interpersonal communication

CRM proficiency

Multitasking

Problem solving

Customer-first mindset

Sales collaboration

Education

Bachelor’s degree

Tools

Salesforce

HubSpot

Job description

MRI Software in Cleveland, OH seeks a Senior Client Success Manager to nurture long-term client relationships, understand needs, and coordinate with internal teams to deliver tailored solutions that drive satisfaction and retention.

You will act as the main point of contact for assigned clients, monitor client health, and guide product adoption while coordinating with product, support, and sales teams to improve offerings. The role emphasizes proactive engagement and expansion opportunities.