Strategic Client Success Lead (Real Estate Tech)

mrisoftware

Arkansas

On-site

USD 70,000 - 110,000

Full time

7 days ago

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Job summary

MRI Software is seeking a proactive Senior Client Success Manager to nurture long-term client relationships and ensure a seamless client experience. You will be the main point of contact, understand client needs, and coordinate with internal teams to deliver tailored solutions that drive satisfaction and retention.

You will build trust, monitor health metrics, guide product adoption, and lead regular check-ins.

Qualifications

Bachelor's degree in a related field.
3+ years of experience in account management or client services.
Strong interpersonal and written/verbal communication skills.
Ability to manage multiple accounts and projects simultaneously.
Proficiency with CRM software (Salesforce, HubSpot) and Microsoft Office.

Responsibilities

Build and maintain long-term client relationships with a portfolio of clients.
Serve as primary point of contact for inquiries, issues, and escalations.
Monitor client satisfaction and implement improvements as needed.
Drive product/service adoption by educating clients and providing tailored recommendations.
Monitor client health metrics and identify risks and opportunities.
Develop retention strategies to increase loyalty and reduce churn.
Lead regular client check-ins, reviews, and feedback sessions.
Collaborate with product, support, and sales teams to improve offerings.
Assist onboarding and training to set clients up for success.
Identify expansion opportunities through upselling or cross-selling.
Maintain accurate records in CRM.