Hybrid Senior Account Manager — Data-Driven Growth

UNAVAILABLE; Boston (MA); Hybrid; USD 75,000 - 115,000; Full time

Benefits offered by this job

Paid Family Care for parents and care­

Adoption, surrogacy and fertility aid

Pet adoption support

Flexible working arrangements

Job summary

Profitero+ is seeking a Senior Account Manager for the Customer Success team in a hybrid Boston role. You will manage 8-10 complex CPG accounts, build strong client relationships, and drive retention and expansion with data-driven insights.

You will translate technical concepts across teams, mentor juniors, and ensure high client satisfaction through proactive communication and strategic guidance.

Qualifications

• 5+ years in account management, customer success, and/or ecommerce/CPG in a SaaS/technical environment.
• Bachelor’s degree in marketing, technology, or related field; experience may be substituted.
• Strong comfort with technology and technical concepts.
• Analytical with ability to leverage metrics for data-driven recommendations.
• Broad understanding of ecommerce and digital marketing landscape.
• Ability to identify, synthesize, respond to, and resolve issues.
• Ownership, autonomy, and accountability.
• Excellent listening, communication, and data storytelling skills.

Responsibilities

• Own retention and growth outcomes for a portfolio of enterprise accounts.
• Identify new use cases and drive adoption ahead of renewal cycles.
• Build quantified value stories (ROI, usage trends) for leadership.
• Lead upsell and expansion; drive cross-sell conversations.
• Act as a trusted advisor, sharing insights and best practices.
• Develop data-driven insights to explain account performance.
• Manage day-to-day account operations and client requests.
• Mentor junior team members.

Skills

Account management

Communication

Analytical

Client relationships

SaaS familiarity

Education

Bachelor’s degree in marketing/technology

Job description

Profitero+ is seeking a Senior Account Manager for the Customer Success team in a hybrid Boston role. You will manage 8-10 complex CPG accounts, build strong client relationships, and drive retention and expansion with data-driven insights.

You will translate technical concepts across teams, mentor juniors, and ensure high client satisfaction through proactive communication and strategic guidance.