Senior Client Success Leader — Insurance Solutions

Gallagher; BLOOMINGTON (MN); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative culture

Job summary

Gallagher is seeking a Senior Client Service Manager to join our Commercial team in Bloomington, MN. You will lead client success initiatives, collaborate with senior leaders, and deliver innovative insurance solutions that add value for construction-based clients.

You will mentor teams, manage renewals and complex accounts, and drive growth opportunities while ensuring regulatory compliance and top-tier service.

Qualifications

• Bachelor's degree with 5+ years of client service and/or claims management experience OR High School/GED with 10+ years of client service and/or claims management experience.

Responsibilities

• Lead renewal processes and strategy for complex accounts, delivering timely, tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and drive cross-sell.
• Build and maintain strong client relationships and partner with carrier organizations.
• Provide strategic guidance to the team on risk management and client needs through consultative conversations.
• Mentor team members, delegate tasks, give feedback, and encourage ongoing learning.
• Conduct regular audits to ensure regulatory compliance and high service standards.
• Oversee accuracy and management of client and policy data using Gallagher systems.
• Leverage Gallagher technology to boost productivity and deliver quality results.
• Manage multiple priorities to meet client expectations and deadlines.

Skills

Client service

Claims management

Leadership

Relationship building

MS Office

Education

Bachelor's degree

High School diploma

Tools

Microsoft Office

Job description

Gallagher is seeking a Senior Client Service Manager to join our Commercial team in Bloomington, MN. You will lead client success initiatives, collaborate with senior leaders, and deliver innovative insurance solutions that add value for construction-based clients.

You will mentor teams, manage renewals and complex accounts, and drive growth opportunities while ensuring regulatory compliance and top-tier service.