Senior Client Success Lead — Strategy, Impact & Growth

Olomana Loomis ISC; Honolulu (HI); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Parking subsidy or monthly bus pass

401(k) with company match

Year-end performance bonus

Paid vacation, holiday, and sick leave

Professional development support

Job summary

Olomana Loomis ISC in Hawaii seeks a Senior Client Success Manager to nurture client relationships, drive strategic outcomes, and coordinate cross-functional teams. You will be the connective tissue between clients and internal staff, ensuring engagements deliver measurable value and stay on track from concept to impact.

The role emphasizes initiative, integrity, and ownership, with experience in an agency or client-services environment valued. Knowledge of Native Hawaiian culture is a plus.

Qualifications

• Bachelor's degree in Marketing, Communications, Advertising, Marketing, Business, or related field.
• 10+ years of progressive experience in client service, account management, or marketing.
• Agency experience in healthcare, education, construction/building supplies, or financial services desirable.

Responsibilities

• Own the client relationship.
• Be the go-to person for your clients - keeping them informed, aligned, and confident throughout every engagement.
• Build trust through consistent communication, honest updates, and a track record of results.
• Stay ahead of issues before they become problems, and handle them with clarity and professionalism when they arise.
• Drive strategic outcomes by turning client goals into clear briefs and actionable plans.
• Track campaign performance, read the data, and make recommendations that move the needle.
• Connect the dots between what clients need and what our teams can deliver.
• Keep projects moving by managing timelines, budgets, and milestones with account directors.
• Coordinate across creative, digital, and production teams to keep work flowing.
• Handle vendor relationships where needed, balancing quality with cost efficiency.

Skills

Analytics

Digital marketing

G Suite & MS Office

Attention to detail

Leadership

Communication

Education

Bachelor's degree in Marketing, Communications, Advertising, Marketing, Business, or related field

Tools

Google Analytics

Microsoft Office

Job description

Olomana Loomis ISC in Hawaii seeks a Senior Client Success Manager to nurture client relationships, drive strategic outcomes, and coordinate cross-functional teams. You will be the connective tissue between clients and internal staff, ensuring engagements deliver measurable value and stay on track from concept to impact.

The role emphasizes initiative, integrity, and ownership, with experience in an agency or client-services environment valued. Knowledge of Native Hawaiian culture is a plus.