Senior Client Strategy Manager (Insurance Brokerage)

Lockton; Kansas City (MO); Presencial; USD 90 000 - 130 000; Tempo integral

Resumo da oferta

Lockton is seeking a seasoned Client Services professional to manage a designated book of business, focusing on superior service, accurate processing, and proactive client guidance. The role emphasizes relationship-building with clients, carriers, and vendors to meet industry standards.

The ideal candidate has 7+ years in client services within the brokerage industry, strong communication skills, and competency with Microsoft Office to analyze data and present insights to senior staff.

Qualificações

• Bachelor’s degree in business administration or related field.
• Over 7 years of client services experience required.
• Strong knowledge of Microsoft Office Suite.
• Excellent verbal and interpersonal communication.
• Understanding of brokerage industry and industry regulations.

Responsabilidades

• Develops and maintains relationships to deliver high customer service.
• Oversees servicing of a book of business in marketing, claims, and administration.
• Researches root causes and resolves policy-related issues.
• Provides strategic guidance and recommendations for coverage plans.
• Develops financial models and reports for clients and senior staff.
• Participates in client strategy meetings to manage insured expectations.

Conhecimentos

Client services

Communication skills

Time management

Strategic planning

Formação académica

Bachelor’s Degree in Business Administration

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Lockton is seeking a seasoned Client Services professional to manage a designated book of business, focusing on superior service, accurate processing, and proactive client guidance. The role emphasizes relationship-building with clients, carriers, and vendors to meet industry standards.

The ideal candidate has 7+ years in client services within the brokerage industry, strong communication skills, and competency with Microsoft Office to analyze data and present insights to senior staff.