Senior Insurance Client Strategist & Renewal Lead

Lockton; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Lockton is seeking a seasoned Client Services professional in Atlanta to manage a designated book of business, focusing on marketing, claims, and administration. You will analyze trends, resolve policy issues, and advise clients on coverage needs.

The role requires a Bachelor’s degree and extensive client-services experience, with strong MS Office skills and a solid understanding of industry regulations. Travel may be required, with on-site work in Atlanta.

Qualifications

• Bachelor’s degree in business administration or related field.
• Typically, more than 7 years of Client services experience is required.
• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel and PowerPoint).
• Strong verbal and interpersonal communication skills required.
• Demonstrates strong working knowledge and experience within brokerage industry.
• Understands industry trends and governmental regulations.
• Ability to attend company, department, and team meetings as required, including industry training sessions.

Responsibilities

• Develops and maintains favorable internal and external relationships, with the end goal of providing the highest level of customer service by meeting or exceeding industry standards.
• Oversees the servicing of a designated book of business as relating to marketing, claims, and administration
• Researches an issues’ root cause, implements, and resolves policy-related issues
• Recommends potential enhancements or improvements to processes, products, and/or policies
• Uses discretion and independent judgment when analyzing industry trends and providing related Client guidance.

Skills

Strong verbal and interpersonal comms

Client services experience

Industry knowledge

Education

Bachelor’s Degree in Business Administration or related field

Tools

Microsoft Office Suite (Word, Outlook, Excel, PowerPoint)

Job description

Lockton is seeking a seasoned Client Services professional in Atlanta to manage a designated book of business, focusing on marketing, claims, and administration. You will analyze trends, resolve policy issues, and advise clients on coverage needs.

The role requires a Bachelor’s degree and extensive client-services experience, with strong MS Office skills and a solid understanding of industry regulations. Travel may be required, with on-site work in Atlanta.