Senior Client Strategy Leader - Behavioral Health (Remote)

Optum; Eden Prairie (MN); Hybrid; USD 113,000 - 193,000; Full time

Benefits offered by this job

Comprehensive benefits

Incentive programs

Equity stock purchase

401k contribution

Job summary

Optum is seeking an Associate Director to strengthen Medicare membership growth and service excellence through partnership with provider clients. You will coordinate across internal teams to ensure compliant, high-quality outcomes and growth.

This role requires strategic leadership, strong communication, and the ability to manage programs and budgets in a fast-paced environment. Remote-friendly with in-office expectations for certain locations.

Qualifications

• 7+ years of experience in client management (w/ preferred medical/behavioral health integration)
• 5+ strategy, financial, operational management experience in matrixed organization
• Experience calling on and presenting to executive leadership
• Proficient use of Outlook, Word, Excel and PowerPoint
• Proven track record of success
• Ability to travel, up to 5% as needed

Responsibilities

• Develop strategic relationships across internal business units with a focus on growth and retention
• Lead operational improvement and implementation processes
• Collaborate with internal business unit partners to ideate, build and launch integrated programs and effectively priced solutions
• Develop and execute strategic plans to drive business growth
• Translate strategic business objectives into initiatives that drive growth opportunities
• Work collaboratively with channel partners to support the development and launch of new programs including implementation support as needed
• Ensure consistent achievement of KPIs and implement mitigation strategies when not met
• Foster a culture of collaboration, accountability, and continuous improvement as you work with teammates both within and outside of the primary assigned team
• Oversee budget and resource allocation-ensuring alignment to expectations
• Prepare and present materials to stakeholders to ensure understanding of core offerings and demonstration of potential shared value and in accordance with required regulations and contractual requirements
• Serve as senior point of contact for all provider clients and partners, ensuring client needs are addressed
• Present information to key stakeholders and participate in meetings as required to secure business opportunities
• Manage technology capital and projects as needed to support development and implementation of programs
• Ensure reporting deliverables are accurate and delivered timely
• Support escalations from clients ensuring resolution and closed loop feedback is provided
• Ensure operations support through cross matrix partners is aligned to program design and that KPIs are being met or issues mitigated
• Support the development of interventions to mitigate identified issues with the way a program is operating

Skills

Client management

Strategic thinking

Executive communication

Leadership

Cross-functional collaboration

Tools

Outlook

Word

Excel

PowerPoint

Job description

Optum is seeking an Associate Director to strengthen Medicare membership growth and service excellence through partnership with provider clients. You will coordinate across internal teams to ensure compliant, high-quality outcomes and growth.

This role requires strategic leadership, strong communication, and the ability to manage programs and budgets in a fast-paced environment. Remote-friendly with in-office expectations for certain locations.