Senior Client Solutions Partner

Quantiphi Limited; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

Quantiphi is seeking a Senior Client Solutions Partner to lead CCaaS and CX transformation initiatives. You will drive end-to-end sales cycles, collaborate with customers to design AI-enabled CX roadmaps, and translate business goals into scalable solutions.

Ideal candidates have 10+ years in sales, presales or solution consulting in CCaaS/CX, with a strong track record of executive engagement and cross-functional leadership. Remote-US role with significant travel, bachelor's degree required.

Qualifications

• 10+ years in sales, presales, or solution consulting in CCaaS/CX.
• Experience selling large-scale CX transformation programs.
• Strong knowledge of contact center operations.

Responsibilities

• Own end-to-end CCaaS and CX transformation sales cycles.
• Define CX transformation strategies with automation and AI augmentation.
• Lead consultative engagements focused on outcomes such as CSAT and revenue uplift.
• Develop architectures and roadmaps with solution architects.
• Build executive relationships and travel as required.

Skills

CCaaS & CX

Strategic sales

Executive storytelling

GTM & forecasting

AI-driven CX

Education

Bachelor's degree

Master's/MBA preferred

Tools

Genesys Cloud CX

NICE CXone

Five9

Amazon Connect

Google Cloud

Job description

While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.

If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi!

QUANTIPHI, AI-FIRST, AI Enterprise Solutions

We are interviewing and hiring immediately!!!

About Quantiphi:

Quantiphi is an award-winning AI Services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented speed. #WeSolveWhatMatters

Be part of a trailblazing team that’s shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here!

For more details, visit: Website or LinkedIn Page .

Title: Senior Client Solutions Partner

Experience: 10+ years in sales, presales, or solution consulting in CCaaS, CX, or related domains

Type: Full Time Employment

Location: US Remote - East Coast is preferred

Travel: 50% travel to client sites across the US

Bachelors degree is required, Masters/MBA is preferred

Role Overview

As part of the core Sales and GTM team at Quantiphi, you will lead strategic sales initiatives across Contact Center as a Service (CCaaS) and broader Customer Experience (CX) transformation programs .

This role goes beyond traditional CCaaS solutioning and requires the ability to reimagine end-to-end customer journeys by leveraging Agentic AI, conversational AI, agent augmentation, and advanced analytics platforms .

You will work closely with customers to define and execute their CX transformation roadmap using cutting edge AI platforms and leading CCaaS solutions.

Role & Responsibilities

• Own and drive end-to-end sales cycles for CCaaS and CX transformation opportunities in a B2B environment
• Partner with customers to define CX transformation strategies , including automation, personalization, and AI-led augmentation across the customer lifecycle
• Lead consultative selling engagements focused on business outcomes such as cost optimization, CSAT improvement, revenue uplift, and agent productivity
• Prepare and deliver compelling technical and business presentations , articulating the value of AI-driven CX transformation
• Engage in end-to-end pre-sales and solutioning , spanning: Discovery and problem definition
• Journey mapping and experience redesign
• Solution architecture and roadmap development

• Work hands-on with customers to demonstrate and prototype: Virtual agents and conversational AI
• Agent assist and real-time guidance
• Contact center analytics and insights
• Integrations across CCaaS and enterprise systems

• Identify and qualify opportunities by understanding customer pain points across contact center and broader CX ecosystems
• Drive CX transformation use cases , including: Intelligent self-service and containment
• Agent augmentation and productivity
• Omnichannel orchestration
• Voice and conversation intelligenceCustomer journey analytics and insights

• Leverage expertise in leading CCaaS platforms such as Genesys Cloud CX, NICE CXone, Five9, Amazon Connect etc to design scalable and future-ready architectures
• Collaborate with Solution Architects, Data Science, and Engineering teams to: Translate business problems into AI-driven solutions
• Develop differentiated points of view and offerings
• Build reusable accelerators and GTM assets

• Recommend enterprise architectures, integration strategies, and platform ecosystems on Google Cloud and other hyperscalers
• Stay updated on industry trends , including GenAI, conversational AI, and evolving CX platforms
• Build and maintain executive-level customer relationships and act as a trusted advisor
• Travel to customer sites, conferences, and industry events as required

Skills & Experience Required

• 10+ years of experience in sales, presales, or solution consulting in CCaaS, CX, or related domains
• Proven experience selling large-scale CX transformation programs , not just platform deals
• Strong understanding of contact center operations , including: IVR / IVA
• ACD and routing strategies
• Omnichannel engagement
• Workforce management and reporting

• Experience with modern CX and AI platforms , including: Google GECX (CXAS, Playbook, Dialogflow CX, Agent Assist, CX insights)
• Agent assist and real-time guidance tools (e.g., Cresta)
• Conversational and generative AI platforms (e.g., Sierra AI)

• Strong exposure to cloud ecosystems (GCP preferred; AWS/Azure a plus)
• Ability to connect technology to business outcomes , with a strong value-selling mindset
• Experience with: Sales forecasting and GTM strategy
• Complex deal structuring and stakeholder management
• Channel and partner ecosystems

• Strong understanding of: API integrations and microservices architectures
• Data platforms and analytics in CX contexts

• Demonstrated ability to: Identify and resolve technical objections
• Influence both technical and business stakeholders

• Data-driven mindset with the ability to leverage market insights and customer data
• Excellent communication, storytelling, and executive presentation skills
• Self-driven, entrepreneurial mindset with the ability to thrive in a fast-paced environment

What Sets You Apart

• Experience leading AI-first CX transformations at enterprise scale
• Ability to bridge business consulting + technical solutioning + sales execution
• Strong POV on the future of GenAI in customer experience
• Experience building repeatable offerings and accelerators in the CX/CCaaS space

MORE about Quantiphi:

• 21x Google Cloud Partner of the Year awards in the last 8 years.
• 3x AWS AI/ML award wins.
• 3x NVIDIA Partner of the Year titles.
• 2x Snowflake Partner of the Year awards.
• We have also garnered top analyst recognitions from Gartner, ISG, and Everest Group.
• We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators.
• We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us !

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