Architect - Conversational AI

Quantiphi; United States; On-site; USD 150,000 - 210,000; Full time

Job summary

Quantiphi is seeking a seasoned Architect - Conversational AI to lead the design and delivery of AI-powered customer experiences in the United States. You will own the complete SDLC for large-scale projects, mentor teams, and drive architecture decisions across NLP, ML, and integrations with multiple platforms.

You have 10+ years in AI/Conversational AI, strong program management skills, and a track record of delivering RESTful services at scale for enterprise clients. Travel may be required.

Qualifications

• 10+ years of experience in AI/Conversational AI or related roles.
• Proven project management and team leadership.
• Experience delivering ML-based REST services at scale.
• Strong communication and stakeholder management.
• Knowledge of NLP concepts and ML basics.

Responsibilities

• Lead SDLC of conversational AI products from planning to maintenance.
• Coordinate multi-workstreams and client engagements.
• Guide architecture decisions and technology direction.
• Mentor team and manage travel to sites as needed.

Skills

AI/ML concepts

Team leadership

Project management

NLP knowledge

REST API deployment

Excellent communication

Tools

DialogFlow/API.AI

Azure Cognitive Services

Node.js / Python

Job description

Quantiphi is an award-winning, AI-First global digital engineering company that helps the world’s leading Fortune 1000 organizations transform bold ideas into measurable business impact. We go beyond building innovative AI technologies—we solve the problems that matter most to our clients.

Since our founding in 2013, Quantiphi has built a proven track record of turning complex challenges into meaningful outcomes across industries.

Headquartered in Boston, with more than 4,000 professionals worldwide, we partner with global enterprises to deliver large-scale digital, cloud, and AI-driven transformation. #SolvingWhatMatters

We are an Elite and Premier partner to Google Cloud, AWS, NVIDIA, Snowflake, and other leading technology platforms, and our work has been recognized across the industry, including:

• 21 Google Cloud Partner of the Year awards in the past 10 years
• 3 AWS AI/ML Partner of the Year awards
• 3 NVIDIA Partner of the Year awards
• 3 Snowflake Partner of the Year awards
• Rated Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst firms

Quantiphi delivers First-in-class AI solutions across Life Sciences, Healthcare, Banking, Financial Services, CPG, Manufacturing, Energy, High-Tech, Telecommunications, etc., powered by cutting-edge Generative AI and Agentic AI accelerators.

We are also proud to be certified as a Great Place to Work—reflecting our commitment to our people and our culture.

Role: Architect - Conversational AI

Experience Level: 10+ Years

Employment type: Full Time

Location: United States

Job Description:

Responsibilities

• Technical Project Delivery:
• Own the complete SDLC of our product(s) by managing the solutioning, engineering, testing, release and maintenance
• Lead engagements with multiple work-streams; prepare project plans and manage deliverables
• Guide and help team members to debug and solve technical problems
• Review and perform code walkthrough and quality reviews
• Client Management:
• Managing customer communication & relationships
• Guide the client on technology evaluation, technical thought leadership and direction for Conversational AI projects
• Constantly sync with the product & Business team to align on business priorities, and plan for long term and short-term architecture goals
• Showcase thought leadership on technology roadmaps, agile development methodologies and best practices
• Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions
• Team management:
• Work with the team to identify and qualify business opportunities. Identify key customer technical objections and develop a strategy to resolve technical blockers
• Ensure proper skill development of team members
• Travel to customer sites, conferences, and other related events as required

Required Skills:

• Experience with
• AI Bot platforms, such as DialogFlow/API.AI, Cloud ML, Microsoft Bot Framework and Azure Cognitive Services, Amazon Lex, IBM Watson, Wit.ai, Salesforce Einstein, Rasa etc. (as a Project Manager/Analyst/Consultant)

OR

• Software and Product Development on languages like NodeJs, Python etc.
• Excellent communication, articulation, abstraction, analytical and presentation skills
• Ability to work with minimal supervision in a dynamic and time sensitive work environment
• Team management experience is must
• Excellent aptitude in business analysis and awareness of quantitative analysis techniques
• Knowledge of one of NodeJS or Python is a must
• Understanding of Natural Language Processing (NLP) and supervised Machine Learning (ML) concepts (such as vectorization, N-gram, classification, clustering, overtraining etc.)
• Experience with deploying machine learning algorithms as REST API based services
• Experience working with scalable, high-performance systems
• Experience in architecting solutions and integrations with multiple technologies and systems.

Nice to have skills:

• Strong understanding of the NLP space (natural language understanding, sentiment analysis, personality insight etc.), conversational interfaces, and leveraging existing services and libraries (integration, configuration, training, continuous learning)
• Well versed with voiced based processing (text to speech, speech to text)
• Experiences with Databases – relational and non-relational
• Experience in the Cloud deployments on GCP, AWS or Azure

What’s in it for YOU at Quantiphi?

• Join one of the world’s fastest-growing AI-first digital engineering companies and make a real impact at scale.
• Lead and collaborate with a high-energy team of talented, driven individuals solving complex, meaningful challenges.
• Work with Fortune 500 companies and disruptive innovators in a research-driven environment with 60+ patents.
• Stay ahead of the curve by gaining hands-on experience with cutting-edge AI, ML, data, and cloud technologies while continuously upskilling.