Conversational AI Architect

Quantiphi; Boston (MA); On-site; CAD 140,000 - 180,000; Full time

Job summary

Quantiphi is seeking an Architect - Conversational AI Experience in Canada with 10+ years of experience to lead end-to-end AI projects. You will steer SDLC, supervise engagements across workstreams, and guide teams on technical strategy and client relations.

The role requires expertise in AI bot platforms, NLP/ML concepts, and scalable, multi-technology architectures. Travel to client sites may be required.

Qualifications

• Experience with AI Bot platforms (DialogFlow/API.AI, Azure Cognitive Services, Lex, IBM Watson, Rasa, etc.).
• Knowledge of NLP/ML concepts (vectorization, N-gram, classification, clustering).
• Ability to architect and integrate multi-technology solutions and orchestrate teams.

Responsibilities

• Lead SDLC for products, including solutioning, engineering, testing, release and maintenance.
• Manage multiple work-streams, project plans and deliverables.
• Guide teams, perform code reviews, and ensure technical quality and client communications.

Skills

AI Bot platforms

Agentic bot development

Node.js

Python

NLP/ML concepts

REST API deployment

Scalable systems

Architecting solutions

CX Agent Studio

Team management

Communication skills

Job description

Quantiphi is an award-winning, AI-First global digital engineering company that helps the world’s leading Fortune 1000 organizations transform bold ideas into measurable business impact. We go beyond building innovative AI technologies-we solve the problems that matter most to our clients.

Since our founding in 2013, Quantiphi has built a proven track record of turning complex challenges into meaningful outcomes across industries.

Headquartered in Boston, with more than 4,000 professionals worldwide, we partner with global enterprises to deliver large-scale digital, cloud, and AI-driven transformation. #SolvingWhatMatters.

We are an Elite and Premier partner to Google Cloud, AWS, NVIDIA, Snowflake, and other leading technology platforms, and our work has been recognized across the industry, including:

• 21 Google Cloud Partner of the Year awards in the past 10 years
• 3 AWS AI/ML Partner of the Year awards
• 3 NVIDIA Partner of the Year awards
• 3 Snowflake Partner of the Year awards
• Rated Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst firms

Quantiphi delivers First-in-class AI solutions across Life Sciences, Healthcare, Banking, Financial Services, CPG, Manufacturing, Energy, High-Tech, Telecommunications, etc., powered by cutting-edge Generative AI and Agentic AI accelerators.

We are also proud to be certified as a Great Place to Work-reflecting our commitment to our people and our culture.

Role: Architect - Conversational AI Experience

Level: 10+ Years

Employment type: Full Time

Location: Canada

Job Description:

Responsibilities

• Technical Project Delivery:
• Own the complete SDLC of our product(s) by managing the solutioning, engineering, testing, release and maintenance
• Lead engagements with multiple work-streams; prepare project plans and manage deliverables
• Guide and help team members to debug and solve technical problems
• Review and perform code walkthrough and quality reviews
• Managing customer communication & relationships
• Guide the client on technology evaluation, technical thought leadership and direction for Conversational AI projects
• Constantly sync with the product & Business team to align on business priorities, and plan for long term and short-term architecture goals
• Showcase thought leadership on technology roadmaps, agile development methodologies and best practices
• Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions
• Work with the team to identify and qualify business opportunities. Identify key customer technical objections and develop a strategy to resolve technical blockers
• Ensure proper skill development of team members
• Travel to customer sites, conferences, and other related events as required

Required Skills:

• Experience with
• AI Bot platforms, such as DialogFlow/API.AI, Cloud ML, Microsoft Bot Framework and Azure Cognitive Services, Amazon Lex, IBM Watson, Wit.ai, Salesforce Einstein, Rasa etc. (as a Project Manager/Analyst/Consultant)
• Agentic bot development practices and frameworks. OR
• Software and Product Development on languages like NodeJs, Python etc.
• Excellent communication, articulation, abstraction, analytical and presentation skills
• Ability to work with minimal supervision in a dynamic and time sensitive work environment
• Team management experience is must
• Excellent aptitude in business analysis and awareness of quantitative analysis techniques
• Knowledge of one of NodeJS or Python is a must
• Understanding of Natural Language Processing (NLP) and supervised Machine Learning (ML) concepts (such as vectorization, N-gram, classification, clustering, overtraining etc.)
• Experience with deploying machine learning algorithms as REST API based services
• Experience working with scalable, high-performance systems
• Experience in architecting solutions and integrations with multiple technologies and systems.
• Familiarity with orchestration tools such as CX Agent Studio, with a strong emphasis on understanding the underlying concepts of agentic design and flow management.

Nice to have skills:

• Strong understanding of the NLP space (natural language understanding, sentiment analysis, personality insight etc.), conversational interfaces, and leveraging existing services and libraries (integration, configuration, training, continuous learning)
• Well versed with voiced based processing (text to speech, speech to text)
• Experiences with Databases – relational and non-relational
• Experience in the Cloud deployments on GCP, AWS or Azure

What's in it for YOU at Quantiphi?

• Join one of the world's fastest-growing AI-first digital engineering companies and make a real impact at scale.
• Lead and collaborate with a high-energy team of talented, driven individuals solving complex, meaningful challenges.
• Work with Fortune 500 companies and disruptive innovators in a research-driven environment with 60+ patents.
• Stay ahead of the curve by gaining hands-on experience with cutting-edge AI, ML, data, and cloud technologies while continuously upskilling.