Technical Architect - Conversational AI

Quantiphi; Boston (MA); On-site; CAD 120,000 - 170,000; Full time

Job summary

Quantiphi is seeking a seasoned PM/Analyst to own the full SDLC of AI bot projects, guiding multi-stream engagements and delivering measurable business impact. You will coordinate with product and business teams, lead technical evaluations, and mentor team members while traveling to client sites and events as needed.

You will bring deep bot-platform experience, NLP/ML familiarity, and strong communication skills to drive architecture decisions and ensure high-quality delivery in a fast-paced

Qualifications

• Experience with AI bot platforms in PM/Analyst/Consultant roles.
• Knowledge of agentic bot development practices.
• Strong communication and presentation skills.
• Ability to work with minimal supervision in time-sensitive environments.
• Team management experience required.
• Proficiency in Node.js or Python; NLP/ML concepts.
• Experience deploying ML algorithms as REST APIs.
• Experience with scalable, high-performance systems.
• Experience architecting solutions and integrations.
• Familiarity with CX Agent Studio and agentic design.

Responsibilities

• Own the complete SDLC of product(s) including solutioning, engineering, testing, release and maintenance.
• Lead engagements with multiple work-streams; prepare project plans and manage deliverables.
• Guide and help team members to debug and solve technical problems.
• Review code walkthroughs and quality reviews.
• Manage customer communication and relationships.
• Advise clients on technology evaluation and direction for Conversational AI projects.
• Coordinate with product and business teams on priorities and architecture goals.
• Showcase thought leadership on roadmaps, agile practices and best practices.
• Identify business opportunities and resolve technical blockers.
• Ensure skill development of team members.
• Travel to customer sites, conferences, and related events as required.

Skills

AI Bot platforms

Agentic bot development

NLP concepts

REST API deployment

Node.js

Python

Team management

Communication skills

Tools

DialogFlow

API.AI

Azure Cognitive Services

Amazon Lex

IBM Watson

Wit.ai

Salesforce Einstein

Rasa

CX Agent Studio

Job description

Quantiphi is an award-winning, AI-First global digital engineering company that helps the world’s leading Fortune 1000 organizations transform bold ideas into measurable business impact. We go beyond building innovative AI technologies—we solve the problems that matter most to our clients.

Since our founding in 2013, Quantiphi has built a proven track record of turning complex challenges into meaningful outcomes across industries.

Headquartered in Boston, with more than 4,000 professionals worldwide, we partner with global enterprises to deliver large-scale digital, cloud, and AI-driven transformation. #SolvingWhatMatters

We are an Elite and Premier partner to Google Cloud, AWS, NVIDIA, Snowflake, and other leading technology platforms, and our work has been recognized across the industry, including:

• 21 Google Cloud Partner of the Year awards in the past 10 years
• 3 AWS AI/ML Partner of the Year awards
• 3 NVIDIA Partner of the Year awards
• 3 Snowflake Partner of the Year awards
• Rated Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst firms

Quantiphi delivers First-in-class AI solutions across Life Sciences, Healthcare, Banking, Financial Services, CPG, Manufacturing, Energy, High-Tech, Telecommunications, etc., powered by cutting-edge Generative AI and Agentic AI accelerators.

We are also proud to be certified as a Great Place to Work—reflecting our commitment to our people and our culture.

Job Description

• Own the complete SDLC of our product(s) by managing the solutioning, engineering, testing, release and maintenance
• Lead engagements with multiple work-streams; prepare project plans and manage deliverables
• Guide and help team members to debug and solve technical problems
• Review and perform code walkthrough and quality reviews
• Managing customer communication & relationships
• Guide the client on technology evaluation, technical thought leadership and direction for Conversational AI projects
• Constantly sync with the product & Business team to align on business priorities, and plan for long term and short-term architecture goals
• Showcase thought leadership on technology roadmaps, agile development methodologies and best practices
• Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions
• Work with the team to identify and qualify business opportunities. Identify key customer technical objections and develop a strategy to resolve technical blockers
• Ensure proper skill development of team members
• Travel to customer sites, conferences, and other related events as required

Required Skills

• Experience with AI Bot platforms, such as DialogFlow/API.AI, Cloud ML, Microsoft Bot Framework and Azure Cognitive Services, Amazon Lex, IBM Watson, Wit.ai, Salesforce Einstein, Rasa etc. (as a Project Manager/Analyst/Consultant)
• Agentic bot development practices and frameworks.

OR

• Software and Product Development on languages like NodeJs, Python etc.
• Excellent communication, articulation, abstraction, analytical and presentation skills
• Ability to work with minimal supervision in a dynamic and time sensitive work environment
• Team management experience is must
• Excellent aptitude in business analysis and awareness of quantitative analysis techniques
• Knowledge of one of NodeJS or Python is a must
• Understanding of Natural Language Processing (NLP) and supervised Machine Learning (ML) concepts (such as vectorization, N-gram, classification, clustering, overtraining etc.)
• Experience with deploying machine learning algorithms as REST API based services
• Experience working with scalable, high-performance systems
• Experience in architecting solutions and integrations with multiple technologies and systems.
• Familiarity with orchestration tools such as CX Agent Studio, with a strong emphasis on understanding the underlying concepts of agentic design and flow management.

Nice to have skills

• Strong understanding of the NLP space (natural language understanding, sentiment analysis, personality insight etc.), conversational interfaces, and leveraging existing services and libraries (integration, configuration, training, continuous learning)
• Well versed with voiced based processing (text to speech, speech to text)
• Experiences with Databases – relational and non-relational
• Experience in the Cloud deployments on GCP, AWS or Azure

What’s in it for YOU at Quantiphi?

• Join one of the world’s fastest-growing AI-first digital engineering companies and make a real impact at scale.
• Lead and collaborate with a high-energy team of talented, driven individuals solving complex, meaningful challenges.
• Work with Fortune 500 companies and disruptive innovators in a research-driven environment with 60+ patents.
• Stay ahead of the curve by gaining hands-on experience with cutting-edge AI, ML, data, and cloud technologies while continuously upskilling.