Senior Client Services Strategist - Remote Growth Leader

Lever, Inc.; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Unlimited PTO

Health/Dental/Vision plans

Virtual team events

ClassPass membership

12 weeks Paid Parental Leave

Summer Fridays

401(k) with Employer Match

Job summary

Silverback Strategies is seeking an Associate Director of Client Services to act as the strategic lead for key client relationships. You’ll own client health end-to-end, linking marketing performance to real business outcomes and guiding cross-functional teams to deliver value.

This role emphasizes big-picture thinking, data-driven storytelling, and a steady, client-centric approach. Work is fully remote across the continental United States, with a strong compensation package and comprehensive

Qualifications

• 7+ years of client services or related experience, with at least 4 years in a digital/Performance marketing setting.

Responsibilities

• Lead client strategy and align marketing activity to business goals.
• Analyze paid media performance across platforms using data triangulation.
• Foster strong client relationships and mitigate churn risk.
• Own retention and revenue growth within your portfolio.
• Collaborate with delivery teams to balance performance and margins.
• Identify opportunities to improve processes and client value.
• Turn wins into case studies and share insights weekly.

Skills

Client strategy

Performance analysis

Client care

Retention & growth

Delivery margin management

Process improvement

Client innovation

Thought leadership

Paid media fluency

Deductive reasoning

Communication

Self-awareness

Big-picture thinking

Intellectual curiosity

Comfort with ambiguity

Resilience

Tools

Google Ads

Meta Ads

Google Analytics

CRMs

Job description

Silverback Strategies is seeking an Associate Director of Client Services to act as the strategic lead for key client relationships. You’ll own client health end-to-end, linking marketing performance to real business outcomes and guiding cross-functional teams to deliver value.

This role emphasizes big-picture thinking, data-driven storytelling, and a steady, client-centric approach. Work is fully remote across the continental United States, with a strong compensation package and comprehensive