Senior Client Services Project Leader

Epiq; Beaverton (OR); On-site; USD 105,000 - 115,000; Full time

Job summary

Epiq in Beaverton, OR is seeking a Sr. Project Manager of Client Services to lead strategic client relationships, coordinate internal resources, and ensure service delivery excellence in fast-paced legal services programs.

You will serve as the primary day‑to‑day contact for assigned engagements, driving milestones and delivering a consistently high-quality client experience. The role requires 5+ years of project management experience, strong communication, and cross‑functional leadership; a

Qualifications

• Minimum of 5 years of project management experience in legal services, professional services, consulting, client services, or related industries.
• Proven ability to manage high-touch client relationships and navigate complex stakeholder environments.
• Demonstrated success managing multiple concurrent projects with competing priorities and deadlines.
• Strong communication and interpersonal skills with the ability to build trust quickly and influence stakeholders.
• Exceptional client relationship management skills, including proactive expectation management and consultative problem solving.
• Experience leading cross-functional teams and coordinating multiple business functions to achieve project goals.
• Bachelor’s degree required; advanced certifications a plus.

Responsibilities

• Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects.
• Drives overall client satisfaction through effective communication, responsiveness, and coordination of client deliverables.
• Builds trusted relationships with clients by understanding business objectives, anticipating needs, and providing consultative guidance.
• Coordinates internal stakeholders to ensure timely and accurate execution of project deliverables.
• Establishes project plans, timelines, milestones, and workstreams while proactively identifying and mitigating risks.
• Ensures client requirements are met with the highest level of quality, accuracy, and professionalism.
• Provides regular project status updates, reporting, and strategic recommendations to clients and internal leadership.
• Manages project budgets, financial reporting, forecasting, and resource allocation.
• Partners across operations, technology, legal services, and leadership teams to ensure successful project outcomes.
• Proactively addresses client concerns and escalates issues appropriately when necessary.
• Maintains accurate documentation and project records throughout the project lifecycle.
• Demonstrates leadership and accountability while driving projects to successful completion.
• Acts as a trusted advisor and advocate for client success.
• Supports team development through coaching, mentoring, knowledge sharing, and best practice leadership.
• Assists leadership with resource planning, workload balancing, and project staffing decisions.
• Participates in organizational initiatives focused on service delivery excellence, process improvement, and operational efficiency.
• Identifies opportunities to improve workflows, communication practices, and client outcomes.
• Contributes to a culture of accountability, collaboration, and continuous improvement.

Skills

Client relationship management

Project management

Stakeholder management

Communication

Leadership

Education

Bachelor’s degree

Advanced degree or certifications (PMP/JD/MBA)

Job description

Epiq in Beaverton, OR is seeking a Sr. Project Manager of Client Services to lead strategic client relationships, coordinate internal resources, and ensure service delivery excellence in fast-paced legal services programs.

You will serve as the primary day‑to‑day contact for assigned engagements, driving milestones and delivering a consistently high-quality client experience. The role requires 5+ years of project management experience, strong communication, and cross‑functional leadership; a