Senior Client Services Leader — Growth & Strategy

iQor; Fort Lauderdale (FL); On-site; USD 140,000 - 230,000; Full time

Job summary

iQor in Fort Lauderdale, FL is seeking a VP of Client Services to oversee the strategy and relationships for strategic accounts, ensuring client satisfaction and advocating for expanded partnerships.

You will partner with Operations, Legal, Sales, and Technology to deliver CX and DX solutions, own contract governance, and drive revenue growth while guiding teams across a multinational employee base.

Qualifications

• Bachelor’s degree in business administration or advanced degree preferred.
• 10+ years of experience in Client Services or Account Management, with at least 5 years in a Senior Leadership role.
• Experience in a large BPO organization.
• Proven track record of successfully managing and growing Client relationships.
• Strong strategic thinking and problem-solving skills.
• Excellent communication, negotiation, and interpersonal skills.
• Experience with CRM systems such as Salesforce and other relevant software tools.

Responsibilities

• Act as the primary point of contact for high-value Client(s) and resolve complex issues or escalations.
• Build and maintain strong relationships with Client(s), ensuring their needs are met and exceeded.
• Conduct regular Client touchbases and reviews, and monitor action plans to address any concerns or opportunities.
• Owns the creation, review and approval of all contract documents governing business between iQor and their Client(s).
• Responsible for negotiating contracts and ongoing cost adjustments.
• Prepare and present regular reports on Client Services performance, client satisfaction, and other key metrics to Senior Leadership.

Skills

Client relationships

Strategic thinking

Negotiation

Cross-functional

CRM systems

Education

Bachelor's degree in business

Tools

Salesforce

Job description

iQor in Fort Lauderdale, FL is seeking a VP of Client Services to oversee the strategy and relationships for strategic accounts, ensuring client satisfaction and advocating for expanded partnerships.

You will partner with Operations, Legal, Sales, and Technology to deliver CX and DX solutions, own contract governance, and drive revenue growth while guiding teams across a multinational employee base.