Client Services Consultant II

MetLife; Aurora (IL); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Comprehensive health plan

401(k) with employer matching

Life insurance

Job summary

MetLife is seeking a Client Services Consultant II for its National Accounts in the South CU. You will oversee end-to-end client experiences for large groups, delivering solutions across Life, Disability, Dental, Vision, and Voluntary benefits.

You’ll collaborate with clients, brokers, and internal teams to drive service excellence and impactful outcomes. Responsibilities include managing day-to-day activities, building strong relationships, and coordinating stewardships and visits.

Qualifications

• Microsoft Office Suite Experience (PowerPoint, Excel, Word, Outlook, One Note) and curiosity towards AI and its usefulness in this role.
• Highest levels of organization
• Heart for Service, Tenacity, Personable, Ownership Mindset
• High School Diploma

Responsibilities

• Lead your National Account book of business with excellence.
• Create dynamic relationships and moving presentations.
• Oversee the customer experience as the single point of contact for MetLife.
• Manage all day‑to‑day responsibilities.
• Develop strong customer relationships, and even stronger internal relationships.
• Coordinate yearly stewardships, customer visits, and project manage complex solutions.

Skills

MS Office Suite

AI curiosity

Organizational skills

Customer service

Ownership mindset

Education

High School Diploma

Bachelor’s degree

Job description

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Opportunity

The Client Services Consultant II is responsible for delivering exceptional client experience by serving as a key liaison between clients and MetLife’s internal teams. This role supports National Accounts across the South CU and requires proficiency in account and project management, problem resolution, implementation, and customer service.

Guided by our purpose—Always with you, building a more confident future—and our New Frontier strategy focused on stronger growth, attractive returns, and all‑weather performance, this role provides day‑to‑day support for multiple complex clients.

The Consultant will manage products including Life, Voluntary Products, Dental, Vision, and Disability.

This role includes full life‑cycle responsibilities, from implementation through ongoing service, and plays an important role in client‑facing presentations. You’ll join a diverse, experienced team across the South CU, with travel required as needed. This is an opportunity to support clients and their employees with high‑quality group benefit solutions backed by a global industry leader.

Success in this role requires a strong commitment to world‑class service, exceptional organizational skills, and an understanding of how daily contributions support the success of MetLife’s premier National Account model. You will collaborate closely with partners across claims, underwriting, finance, sales, and service teams in an inclusive environment where every contribution is valued and every perspective is heard.

Key Responsibilities

• Lead your National Account book of business with excellence.
• Create dynamic relationships and moving presentations.
• Oversee the customer experience as the single point of contact for MetLife.
• Manage all day‑to‑day responsibilities.
• Develop strong customer relationships, and even stronger internal relationships.
• Coordinate yearly stewardships, customer visits, and project manage complex solutions.

Required Qualifications

• Microsoft Office Suite Experience (PowerPoint, Excel, Word, Outlook, One Note) and curiosity towards AI and its usefulness in this role
• Highest levels of organization
• Heart for Service, Tenacity, Personable, Ownership Mindset
• High School Diploma

Preferred Qualifications

• 3+ Years of benefits experience
• 5+ of years of experience in large customer group benefits
• Strong Customer Satisfaction Focus
• Growth / Leadership Mindset
• Direct Industry Experience or Strong Service Background
• Bachelor’s degree

The expected salary range for this position is $64,800 - $80,000. This role may also be eligible for annual short‑term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well‑being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no‑cost short‑ and long‑term disability. We also provide company‑paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI‑enabled, people‑centered future. We’re looking for people who bring curiosity, adaptability, and