Senior Client Services Associate II – Healthcare Support

Guardant Health, Inc.; United States; Remote; USD 32,000 - 43,000; Full time

Benefits offered by this job

Hybrid work model

Remote work option

Job summary

Guardant Health, Inc. is seeking a Client Services Associate II to provide high-quality support to customers, the Clinical Laboratory, and Sales.

The role emphasizes professional communication, teamwork, and problem solving in a dynamic office or remote setting. The ideal candidate will have a bachelor’s (preferred) or equivalent experience, 2+ years in a customer-facing biotech/healthcare environment, and strong proficiency with Salesforce and Microsoft Office.

Qualifications

• Bachelor’s degree preferred.
• High school diploma or its equivalent required, plus relevant experience.
• 2+ years of experience working with customers in biotech, life science, diagnostic, or healthcare setting is preferred.
• Ability to multitask and work with self-discipline in a dynamic setting.
• Excellent written and verbal communication skills.

Responsibilities

• Perform duties of Client Services Associate.
• Meet higher KPIs than a Client Services Associate.
• Support Quality Assurance & Training as directed by Leadership.
• Act as a mentor to the Client Services Associates.
• Assist in troubleshooting and responding to questions from the BPO team and Client Services Associates.
• Escalate issues or trends to Leadership.
• Participate in department-level tasks as assigned by Leadership.
• Other tasks/administrative duties as needed.

Skills

Communication skills

Teamwork

Multitasking

Independence

Education

Bachelor’s degree preferred

High school diploma or equivalent

Tools

Salesforce.com

Microsoft Office

Job description

Guardant Health, Inc. is seeking a Client Services Associate II to provide high-quality support to customers, the Clinical Laboratory, and Sales.

The role emphasizes professional communication, teamwork, and problem solving in a dynamic office or remote setting. The ideal candidate will have a bachelor’s (preferred) or equivalent experience, 2+ years in a customer-facing biotech/healthcare environment, and strong proficiency with Salesforce and Microsoft Office.