Client Services Associate II

gh; United States; Hybrid; USD 32,000 - 43,000; Full time

Job summary

gh is seeking a seasoned client services associate to provide day-to-day support to customers, lab colleagues, and sales reps in a healthcare diagnostics setting. You will answer questions, coordinate service tasks, and help newer colleagues and an outsourced team resolve issues with accuracy and sound judgment.

This remote role in the United States operates on a hybrid basis: remote work with on-site Mondays, Tuesdays, and Thursdays for local facilities.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 2+ years of customer-facing experience in biotech, life sciences, diagnostics, healthcare, or related setting.
• Strong written and verbal communication; proficiency with computers, CRM, and office productivity software.
• Ability to work with employees, contractors, and managers; manage multiple tasks; exercise independent judgment.
• Flexibility to work hours meeting operational needs.

Responsibilities

• Handle the core duties of a client services associate while meeting higher performance targets.
• Respond to questions from customers and internal teams, and help troubleshoot or resolve issues raised by outsourced support staff and other associates.
• Mentor client services colleagues and provide support to quality assurance and training activities when assigned.
• Escalate recurring issues, emerging trends, or cases that require leadership attention.
• Contribute to department tasks such as kit expiration follow-up and data cleanup, along with other administrative work as needed.
• Use approved AI-enabled tools thoughtfully and in line with applicable policies and regulatory requirements to support work quality and efficiency.

Skills

Customer service

Communication

CRM software

Office productivity

Multitasking

Education

High school diploma

Bachelor's degree preferred

Tools

CRM software

Office productivity tools

Job description

Role overview

Provide day-to-day client service support to customers, laboratory colleagues, and sales representatives in a healthcare diagnostics setting. The associate handles customer questions and service tasks while also helping newer colleagues and an outsourced support team resolve issues. This experienced individual contributor role combines accurate communication, organization, and sound judgment in a changing service environment.

Responsibilities

• Handle the core duties of a client services associate while meeting higher performance targets.
• Respond to questions from customers and internal teams, and help troubleshoot or resolve issues raised by outsourced support staff and other associates.
• Mentor client services colleagues and provide support to quality assurance and training activities when assigned.
• Escalate recurring issues, emerging trends, or cases that require leadership attention.
• Contribute to department tasks such as kit expiration follow-up and data cleanup, along with other administrative work as needed.
• Use approved AI-enabled tools thoughtfully and in line with applicable policies and regulatory requirements to support work quality and efficiency.

Requirements

• High school diploma or equivalent, with relevant experience; a bachelor’s degree is preferred.
• At least two years of customer-facing experience in biotech, life sciences, diagnostics, healthcare, or a related setting is preferred.
• Clear written and verbal communication skills, computer proficiency, and experience with customer relationship management and office productivity software.
• Ability to work well with employees, contractors, and managers; manage multiple tasks; and exercise independence and good judgment.
• Flexibility to work hours that meet operational needs.

Benefits and work setup

The position is listed as remote in the United States. Employees living within 50 miles of a facility are expected onsite on Mondays, Tuesdays, and Thursdays under the stated hybrid arrangement. Pay varies by location; the listed base pay range is $23–$31, with a higher stated range for one state.