Hybrid Strategic Account Executive – Pharma and Diagnostics

Guardant Health, Inc.; Seattle (WA); Hybride; USD 77 000 - 106 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Travel opportunities

Résumé du poste

Guardant Health, Inc. is seeking a customer-focused professional to support field client services and account management across our client base in the United States.

The role emphasizes solving order and reporting challenges, coordinating with Client Services, and driving alignment of Guardant Health capabilities with customer needs. You will work closely with sales and cross-functional teams to ensure timely sample collection and strong client relationships while adhering to compliance

Qualifications

• 2-3 years customer service/sales experience in pharma, diagnostics, medical device or biotech setting preferred.
• Ability to engage in a consultative process linking client needs with Guardant Health capabilities.
• Excellent communication, presentation, and relationship-building skills.
• Strong organizational ability to manage multiple projects and meet deadlines.
• Discretion with sensitive information and high confidentiality standards.
• Proficiency with MS Office (Excel & PowerPoint) and ability to work cross-functionally.

Responsabilités

• Assist in operationalizing HCP requests and sample collection for Guardant Health tests at current clients.
• Troubleshoot customer orders and reporting in collaboration with GH Client Services.
• Maintain customer-facing field service and support account management efforts.
• Work to ensure timely sample acquisition and data accuracy.
• Collaborate with sales roles to meet company goals and objectives.
• Develop relationships with existing and new customers to align GH capabilities with needs.

Connaissances

Customer service

Sales experience

Communication skills

Problem solving

Confidentiality

Multi-tasking

Cross-functional collaboration

Outils

Excel

PowerPoint

Microsoft Office

Description du poste

Guardant Health, Inc. is seeking a customer-focused professional to support field client services and account management across our client base in the United States.

The role emphasizes solving order and reporting challenges, coordinating with Client Services, and driving alignment of Guardant Health capabilities with customer needs. You will work closely with sales and cross-functional teams to ensure timely sample collection and strong client relationships while adhering to compliance