Hybrid Healthcare Account Manager | Diagnostic Solutions

Guardant Health, Inc.; Connecticut; Hybrid; USD 77,000 - 106,000; Full time

Job summary

Guardant Health, Inc. is seeking a customer-focused field service professional to support account management and ensure timely sample collection for Guardant tests. You will collaborate with field sales and GH Client Services to solve orders and drive customer satisfaction across assigned accounts.

You will engage with clients at all levels, manage multiple tasks, and travel throughout the territory. Strong Excel/PowerPoint skills and confidentiality are essential.

Qualifications

• 0–3 years customer service/sales experience.
• Experience in diagnostic/medical device/biotech/pharma is preferred.
• Ability to engage in consultative process and connect client needs with GH capabilities.
• Comfortable presenting to all levels of an organization.
• Ability to manage multiple projects and deadlines with minimal direction.
• Excellent customer service and strategic account planning skills.
• Strong listening and problem-solving abilities.
• Maintain confidentiality with sensitive information.
• Impeccable communication and presentation skills.

Responsibilities

• Responsible for customer-facing field client service and collaborate with account management.
• Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests.
• Leverage tools to problem-solve customer orders and reporting with GH Client Services.
• Collaborate with field sales to support company goals and objectives.
• Identify and develop relationships with existing and new customers to align GH capabilities.
• Analyze commercial environment within accounts to identify trends and feedback to GH leadership.
• Ensure team objectives are met and work across departments compliantly.
• Embrace GH Values and maintain integrity in all activities.
• Travel frequently within territory; live within assigned territory.

Skills

Customer service

Sales experience

Consultative selling

Communication

Multitasking

Independent work

Presentation skills

Problem solving

Confidentiality

Cross-functional collaboration

Microsoft Office

Tools

Microsoft Office

Job description

Guardant Health, Inc. is seeking a customer-focused field service professional to support account management and ensure timely sample collection for Guardant tests. You will collaborate with field sales and GH Client Services to solve orders and drive customer satisfaction across assigned accounts.

You will engage with clients at all levels, manage multiple tasks, and travel throughout the territory. Strong Excel/PowerPoint skills and confidentiality are essential.