Client Service Lead - Anti-Fraud & Automation

Testing Site - JPMC; Jersey City (NJ); Sur place; USD 70 000 - 90 000; Plein temps

Résumé du poste

JPMorganChase in Jersey City is seeking a Client Service Manager I to lead a team delivering exceptional customer service and operational support. You will plan, manage client relationships, and address inquiries while applying anti-fraud expertise to protect clients and the institution.

You will drive process automation, leverage data-driven insights, and lead change initiatives to improve efficiency and outcomes.

Qualifications

• Experience in leading customer service teams and coordinating resources.
• Strong planning and decision-making skills to meet objectives.
• Knowledge of anti-fraud strategies to protect clients and the institution.
• Experience with process automation and applying automation tech for efficiency.
• Strong conflict-management and negotiation abilities.

Responsabilités

• Lead the implementation of defined goals and objectives, aligning team resources and operations with organizational goals, and ensuring the delivery of high-quality client service.
• Utilize advanced anti-fraud awareness to detect and prevent fraudulent transactions, safeguarding the financial and reputational integrity of both the client and the institution.
• Drive process automation initiatives, leveraging systems architecture and automation technologies to enhance operational efficiency and service delivery.
• Manage internal stakeholder relationships, influencing decision‑making processes and aligning team objectives with broader organizational goals.
• Oversee conflict resolution within the team and with clients, employing effective negotiation strategies to ensure win‑win outcomes.

Connaissances

Manage customer service teams

Planning & decision making

Anti-fraud expertise

Process automation

Conflict management

Outils

Systems architecture

Automation technologies

Description du poste

JPMorganChase in Jersey City is seeking a Client Service Manager I to lead a team delivering exceptional customer service and operational support. You will plan, manage client relationships, and address inquiries while applying anti-fraud expertise to protect clients and the institution.

You will drive process automation, leverage data-driven insights, and lead change initiatives to improve efficiency and outcomes.