Senior Client Service Director (Fintech)

PassFort; New York (NY); Presencial; USD 136.000 - 197.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Benefits package

Descripción de la vacante

Moody's is seeking an Associate Director - Client Service Manager (Fintech) to lead and oversee client service operations, ensuring targets, staffing plans, and service quality across global teams. The role requires 5-7+ years in client-facing roles, strong leadership, CRM expertise, and a data-driven approach to improve processes and customer experience.

Moody's offers competitive compensation and benefits.

Formación

• 5-7+ years experience in a client facing role.
• Experience leading and developing teams is preferred.
• Strong leadership capability with experience inspiring, developing, and managing high-performing client service teams.
• Deep understanding of customer service principles with a proven ability to enhance customer satisfaction and service delivery.
• Expertise in CRM platforms and customer service technologies, including emerging AI-driven solutions.
• Excellent stakeholder management skills with the ability to build strong relationships internally and externally.
• Advanced analytical and problem-solving skills with a data-driven approach to decision making.
• Strong communication skills, both written and verbal, with the ability to influence senior stakeholders.
• High attention to detail combined with adaptability, creativity, and a continuous improvement mindset.
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency.

Responsabilidades

• This role is responsible for leading and overseeing the delivery of client service operations, ensuring performance targets, staffing plans, and service quality are consistently achieved.
• Act as a senior escalation point for high-profile client issues, managing resolution with internal teams and senior customer stakeholders
• Partner with product and technical teams to ensure service levels meet customer expectations and align with business objectives
• Drive continuous improvement initiatives, using data insights to enhance processes, performance metrics, and customer experience
• Manage, coach, and develop team members, including hiring, performance management, and skills development planning
• Represent client service in cross-functional initiatives, contributing to strategic projects and raising the profile of the function internally

Conocimientos

Client facing

Team leadership

Leadership

Customer service

CRM platforms

Stakeholder management

Analytical skills

Communication skills

Attention to detail

AI awareness

Educación

Bachelor's degree

Finance or Accounting

Certifications in CS/Leadership/Tech

Descripción del empleo

Moody's is seeking an Associate Director - Client Service Manager (Fintech) to lead and oversee client service operations, ensuring targets, staffing plans, and service quality across global teams. The role requires 5-7+ years in client-facing roles, strong leadership, CRM expertise, and a data-driven approach to improve processes and customer experience.

Moody's offers competitive compensation and benefits.