Senior Client Service Analyst, Retirement Plans

NBMBAA; Columbus (OH); Hybrid; USD 55,000 - 102,000; Full time

Job summary

Nationwide Financial in Columbus, OH is seeking a Senior Analyst, Client Service to manage relationships with plan sponsors, TPAs and PPAs, while improving customer service. The role focuses on administering retirement plans, preparing meetings, and supporting sales personnel with presentations and client communications.

Qualifications include 2–3 years in service industries, strong communication, and a willingness to learn.

Qualifications

• Two to three years of service industry experience; Nationwide Financial experience preferred.
• Ability to communicate effectively, both verbally and in writing; strong interpersonal skills.
• Basic digital literacy; aptitude to learn new systems and manage high volumes of work.

Responsibilities

• Drives continuous improvement to elevate customer service.
• Serves as point of contact for plan sponsors and investment professionals and manages relationships.
• Supports administration of qualified retirement plans and communications with TPAs/PPAs.

Skills

Customer service

Relationship management

Communication

Education

High school or GED

Undergraduate studies desirable

Job description

Nationwide Financial in Columbus, OH is seeking a Senior Analyst, Client Service to manage relationships with plan sponsors, TPAs and PPAs, while improving customer service. The role focuses on administering retirement plans, preparing meetings, and supporting sales personnel with presentations and client communications.

Qualifications include 2–3 years in service industries, strong communication, and a willingness to learn.