Senior Client Services Analyst – Retirement Plans

AB3 Nationwide Life and Annuity Insurance Co; Columbus (OH); Hybrid; USD 55,000 - 102,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Life insurance

Paid time off

9 holidays per year

401(k) with company match

Job summary

Nationwide Mutual Insurance Company, a Fortune 100 company, offers a hybrid Senior Analyst, Client Service role based in Columbus, OH, with on-site requirements two days per week. You will support administration of retirement plans, liaise with plan sponsors and TPAs, and help prepare for governmental audits and client meetings.

The role emphasizes customer service excellence, relationship management and cross-functional collaboration, with opportunities to train on ASPPA RPF 1/2 and advance

Qualifications

• Education: High school graduate or GED; Undergraduate studies desirable.
• Knowledge, Abilities and Skills: Basic knowledge of retirement plans; pursuing ASPPA RPF 1/2 courses; digital literacy; ability to manage high volumes of work; strong customer service, interpersonal skills and teamwork.
• Ability to communicate effectively, both verbally and in writing; establish priorities and analyze business issues.

Responsibilities

• Drives and implements continuous improvement to elevate customer service.
• Communicates with plan sponsors and their representatives regarding the administration of qualified retirement plans.
• Serves as point-of-contact for plan sponsors, IPs, TPAs and PPAs.
• Develops and manages relationships with internal/external clients and business partners.
• Identifies business needs, service requirements, key issues, alternative solutions and resources for the clients and business.
• Creates and uploads participant vesting files.
• Onboards new plans; trains and assists with functional training.
• Identifies and resolves technical issues.

Skills

Customer service

Communication

Teamwork

Digital literacy

Retirement plans knowledge

Education

High school diploma or GED

Undergraduate studies desirable

Job description

Nationwide Mutual Insurance Company, a Fortune 100 company, offers a hybrid Senior Analyst, Client Service role based in Columbus, OH, with on-site requirements two days per week. You will support administration of retirement plans, liaise with plan sponsors and TPAs, and help prepare for governmental audits and client meetings.

The role emphasizes customer service excellence, relationship management and cross-functional collaboration, with opportunities to train on ASPPA RPF 1/2 and advance