Senior Client Services Analyst - Retirement Plans

Nationwide

Columbus (OH)

Hybrid

USD 55,000 - 102,000

Full time

2 days ago

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Benefits offered by this job

Medical/dental/vision coverage

Life insurance

Short and long-term disability

Paid time off

9 holidays

401(k) with company match

Pension plan

Business casual attire

Job summary

Nationwide is seeking a Senior Analyst, Client Service in a hybrid Columbus office to support retirement plans administration and customer service excellence. You will work with plan sponsors, TPAs, and PPAs, coordinating meetings, audits, and communications while leveraging your knowledge of retirement plans and system tools.

The role emphasizes relationship-building, problem-solving, and cross-functional collaboration in a dynamic team.

Qualifications

High school diploma or GED required; undergraduate studies desirable.
Two to three years of service industry experience; Nationwide Financial experience preferred.
Learning basic knowledge of retirement plans; pursuing ASPPA RPF 1/2 courses; strong communication and teamwork skills.

Responsibilities

Drives continuous improvement to elevate customer service and supports plan sponsors, IPs, TPAs and PPAs.
Acts as a liaison between Nationwide Financial and clients; prepares and conducts meetings and presentations.
Handles escalations, analyzes business issues, and communicates resolutions to sponsors and administrators.
Manages and coordinates plan sponsor communications and onboarding of new plans; room for cross-functional collaboration.