Senior Client Service Advocate

Cox Automotive Inc.; Phoenix (AZ); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Bereavement leave

Time off to vote

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive Inc. is seeking a Sr Client Service Rep to advocate for clients and ensure satisfaction in a fast-paced environment. You will manage a high volume of tasks, document interactions, and collaborate across departments to provide excellent service.

The role requires a High School Diploma or GED and at least 4 years of customer service experience; college degree preferred. Phoenix residency is required. Competitive hourly pay and benefits are offered.

Qualifications

• High School Diploma or GED required; College degree preferred (or equivalent experience)
• Minimum of 4 years of customer service experience or the equivalent
• Auction and/or logistics/transportation knowledge a strong plus
• Excellent oral and written communications skills, particularly in a phone or email context
• Attention to detail and follow-through
• Demonstrated ability to adapt in a changing environment
• Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
• Demonstrated experience being a customer-focused, service-oriented professional

Responsibilities

• Become proficient in all knowledge base requirements to resolve clients' needs as efficiently as possible
• Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
• Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
• Manage high volume of tasks in a timely and efficient manner
• Identify client needs, research issue and provide solutions and/or alternatives
• Build sustainable relationships and engage clients by providing best-in-class service
• Meet and/or exceed established key performance criteria
• Provide excellent client service and advocacy
• Work across the organization as needed to resolve client requests
• Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions
• Dispatch available vehicles to clients across all regions on an inbound basis
• Effectively communicate to the client how to use any of our client facing tools
• Perform other duties as deemed necessary by management

Skills

Customer service

Communication skills

Multi-tasking

Attention to detail

Education

High School Diploma

College degree preferred

Job description

Cox Automotive Inc. is seeking a Sr Client Service Rep to advocate for clients and ensure satisfaction in a fast-paced environment. You will manage a high volume of tasks, document interactions, and collaborate across departments to provide excellent service.

The role requires a High School Diploma or GED and at least 4 years of customer service experience; college degree preferred. Phoenix residency is required. Competitive hourly pay and benefits are offered.