Senior Logistics Concierge & Client Care Leader

CAI Cox Automotive Corp Svcs., LLC; Phoenix (AZ); Hybrid; USD 30,334 - 45,571; Full time

Job summary

CAI Cox Automotive Corp Svcs., LLC in Phoenix, AZ is seeking a Senior Customer Care Specialist to join a hybrid team within 50 miles of 4615 E. Elwood St., Suite 400. You will act as client advocate, owning tasks and ensuring satisfaction while supporting onboarding and ongoing service.

The ideal candidate brings at least 5 years in customer care, proficiency with Salesforce and Microsoft Office, and the ability to handle high volumes with clear documentation and collaboration across teams.

Qualifications

• High School Diploma or GED and 5 years of related field experience, OR any degree or certification beyond HS diploma combined with 3 years of related field experience, OR 7 years of related field experience.
• Experience with escalation calls in a customer-service environment.
• Proficient knowledge of Microsoft Office applications and Salesforce.

Responsibilities

• Resolve client needs and advocate for client satisfaction.
• Master platforms and tools used for client records and transactions.
• Document client conversations for handoffs and accuracy.
• Manage a high volume of tasks timely.
• Identify needs, research issues, and provide solutions.
• Build strong client relationships and deliver service.
• Meet inbound call quality guidelines and performance criteria.
• Assist with onboarding and guide status updates.
• Escalate work orders per performance criteria.
• Communicate how to use client-facing tools.
• Collaborate across the organization to resolve requests.

Skills

Customer service

Escalation handling

Relationship building

Education

High School Diploma or GED

Any degree or certification beyond HS with 3+ years experience

Tools

Salesforce

Microsoft Office

Job description

CAI Cox Automotive Corp Svcs., LLC in Phoenix, AZ is seeking a Senior Customer Care Specialist to join a hybrid team within 50 miles of 4615 E. Elwood St., Suite 400. You will act as client advocate, owning tasks and ensuring satisfaction while supporting onboarding and ongoing service.

The ideal candidate brings at least 5 years in customer care, proficiency with Salesforce and Microsoft Office, and the ability to handle high volumes with clear documentation and collaboration across teams.