Senior Client Relationship Specialist (Hybrid/Remote)

Huntington National Bank; Orlando (FL); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Huntington National Bank in Orlando is seeking a senior Account Relationship Associate to provide Simply the Best customer service and support to account officers and clients. The role emphasizes handling documentation, servicing relationships, and maintaining accurate records within a dynamic banking environment.

The position requires strong communication, organizational skills and the ability to multitask across multiple accounts.

Qualifications

• High School Diploma or GED required.
• 3 years in a clerical support role required.
• Excellent written and verbal communication skills.

Responsibilities

• Provides administrative support, including typing, filing and answering telephones for a sales function for one or more account officers.
• Responsible for day-to-day activities and interaction between the client and Huntington, including establishment, documentation, and maintenance and servicing of the relationship.
• Fosters and develops internal and external relationships including advising on bank products and services.
• Identifies, researches, analyzes and resolves complex problems with accounts.
• Processes and maintains complete and accurate documentation for the sales function or an officer.
• Compiles information, composes memos and prepares correspondence for clients, officers, attorneys, agencies and others.
• Maintains up-to-date knowledge and may train others on products, services, departmental systems and related technology.
• Makes routine decisions in the absence of an officer.
• Performs other duties as assigned.

Skills

Customer service

Communication skills

Organizational skills

Multi-tasking

PC proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

PC proficiency

Job description

Summary:

This senior level Account Relationship Associate position provides Simply the Best customer service at all times.

Description

Summary:

This senior level Account Relationship Associate position provides Simply the Best customer service at all times.

Duties & Responsibilities

• Provides administrative support, including typing, filing and answering telephones for a sales function for one or more account officers.
• Responsible for the day-to-day activities and interaction between the client and Huntington, in terms of the establishment, documentation, and maintenance and servicing of the relationship.
• Fosters and develops internal and external relationships including advising and counseling on bank products and services.
• Responsible for identifying, researching, analyzing and resolving complex problems with accounts.
• Assist the sales function or an officer by processing and maintaining complete and accurate documentation.
• Compiles information, composes memos and prepares other correspondence that will be presented to clients, officers, attorneys, agencies and others.
• Maintains up-to-date knowledge and may train others on products, services, departmental systems and related technology.
• Makes routine decisions in the absence of an officer.
• Performs other duties as assigned.
  
  
  

Basic Qualifications

• High School Diploma or GED required
• 3 years in a clerical support role required
  
  
  

Preferred Qualifications

• Excellent in customer service, highly motivated, focused, and goal oriented
• Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Strong organizational skills with attention to detail, planning and follow-up
• Ability to build and expand quality internal and external customer relationships
• Ability to multi-task
• PC and internet proficiency
  
  
  

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

No

Workplace Type

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.