Senior Client Partner, Financial Services Growth

Genpact Ltd.; Boston (MA); On-site; USD 140,000 - 190,000; Full time

Job summary

Genpact in Boston is seeking a Client Services Partner to manage and grow a portfolio of Financial Services accounts, establishing trust as a partner and thought leader. You will lead growth strategies across a $4-7MM portfolio, drive retention, client satisfaction, annual planning, and collaboration with alliances, SMEs, and delivery teams to ensure profitable outcomes.

The role requires 7+ years in financial services, excellent communication, and a strategic mindset to expand services and

Qualifications

• Minimum 7+ years of relevant Financial Services experience leading and building client relationships.
• Bachelor’s degree or commensurate experience.
• Strong experience working with cross-functional teams consisting of Creative, Experience Design and Technology practice groups.
• Excellent communication and interpersonal skills.
• Strategic mindset with ability to proactively identify opportunities and risks.
• Experience overseeing multiple programs or accounts concurrently with minimal guidance.
• Proven track record of driving account growth, expanding service offerings, and contributing to new business development through strategic leadership and trusted client partnerships.

Responsibilities

• Lead a portfolio of Financial Services accounts focusing on retention, growth, satisfaction and financial success.
• Plan and drive annual account strategy and growth opportunities.
• Represent Genpact offerings to clients to facilitate growth.
• Build client business acumen by aligning industry expertise with client goals.
• Lead annual planning processes and quarterly business reviews for priority accounts.
• Collaborate with Operations, Solution leads and Practice leads to ensure on-time, on-budget delivery.
• Communicate portfolio performance to senior management and stakeholders.
• Mentor project teams and manage issue escalation professionally.
• Act as a Genpact Experience brand steward and uphold core values.

Skills

Client relationships

Strategic thinking

Cross-functional leadership

Communication skills

Financial services knowledge

Account management

Education

Bachelor’s degree

Job description

Genpact in Boston is seeking a Client Services Partner to manage and grow a portfolio of Financial Services accounts, establishing trust as a partner and thought leader. You will lead growth strategies across a $4-7MM portfolio, drive retention, client satisfaction, annual planning, and collaboration with alliances, SMEs, and delivery teams to ensure profitable outcomes.

The role requires 7+ years in financial services, excellent communication, and a strategic mindset to expand services and