Senior Client Operations Specialist - Quality & Risk

BNY; Berwyn (PA); On-site; USD 90,000 - 120,000; Full time

Job summary

BNY is seeking a Senior Specialist, Client Operations to join the Archer team in Berwyn, PA – four days in-office. The role focuses on executing quality control activities, escalating operational risk, and supporting control assessments to ensure processes are performed accurately and compliantly.

The successful candidate will bring strong analytical and organizational skills, a control-oriented mindset, and the ability to collaborate across teams while communicating insights clearly to

Qualifications

• Bachelor’s degree or the equivalent combination of education and experience.
• 5-7 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.
• In-depth knowledge of BNY Mellon products and services.

Responsibilities

• Work with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
• Support clients in addressing and resolving complex operational and technical issues and ensure requests are executed.
• Apply advanced problem-solving skills, judgment, and experience to analyze information and deliver high-quality service to a specialized client base.
• Proactively assist clients in reviewing potential business needs and direct them to appropriate BNY Mellon resources; help improve the client experience through process improvements.

Skills

Analytical skills

Organizational skills

Collaboration across teams

Communication of insights

Education

Bachelor’s degree

Job description

BNY is seeking a Senior Specialist, Client Operations to join the Archer team in Berwyn, PA – four days in-office. The role focuses on executing quality control activities, escalating operational risk, and supporting control assessments to ensure processes are performed accurately and compliantly.

The successful candidate will bring strong analytical and organizational skills, a control-oriented mindset, and the ability to collaborate across teams while communicating insights clearly to